B2B Account Manager and Inside Sales Leader

Paul Dona

Chester, CT

Email: *************@*****.*** Phone: 860-***-****

Skills

●CRM & Business Systems: RubberTree, SBT, High Rise, HubSpot, Salesforce, Microsoft Dynamics 365, Salesforce.

●Strong written and verbal communication; customer relationship management

●Order entry, quote preparation, and shipment tracking

●Customer service and account support in wholesale/distribution environments

●Technical product knowledge, including gloves and PPE products

●Detail-oriented with strong accuracy and organizational skills

●Problem-solving and solution-based customer support

Experience

Hospeco Brands Group, Remote July 2024-February 2026

Account Manager

●Supported 250+ active B2B accounts representing $7M+ in annual revenue, coordinating customer needs, retention support, pricing questions, product recommendations, and account follow-up.

●Identify and execute upsell and cross-sell opportunities to maximize account value and increase repeat business.

●Serve as the primary point of contact for pricing strategy, product support, and SKU cross-referencing.

●Assess customer application needs and recommend cost-effective, solution-based product alternatives while maintaining account activity in RubberTree, HubSpot, and Microsoft Dynamics 365, Salesforce.

The Safety Zone, Guilford, CT April 1997- July 2024

Inside Sales Representative

●Managed 150+ active distributor accounts generating $5M+ annually while maintaining strong account performance.

●Delivered consistent year-over-year sales growth across the assigned territory through strategic account management.

●Identified margin-conscious, solution-based product offerings aligned with customer financial and application needs.

●Served as a product knowledge expert, resolving complex inquiries and maintaining high customer satisfaction through consultative, proactive service.

Sam’s Club, Berlin, CT 1991-1996

Meat and Produce Department Manager

●Managed daily operations of the meat and produce departments, including inventory control, merchandising, and product quality assurance.

●Supervised and scheduled staff, ensuring efficient workflow, food safety compliance, and high customer service standards.

●Drove sales and minimized shrinkage through effective ordering, rotation practices, and visually appealing product displays.

Service Work

Connecticut Aquatic Resources Education, Killingworth, CT February 2008-Present

Fishing Instructor

●Volunteer as a family fishing instructor at community events across Connecticut, supporting programs serving 25 to 500 participants.

●Collaborate with a team of instructors to deliver hands-on fishing education focused on safety, technique, and responsible angling practices.

●Leverage 45 years of fishing experience and extensive knowledge of Connecticut lakes, ponds, rivers, and Long Island Sound to teach skills, species identification, and local strategies.

SX Sportsman, Ivoryton, CT February 2007-Present

Secretary

●Maintain and organize records for 185 paying members and 100 lifetime members, ensuring accurate documentation, communications, and seasonal badge distribution.

●Prepare detailed meeting minutes and provide administrative support to sustain organizational operations and continuity.

●Coordinate and execute youth and adult fishing derbies, managing event logistics and member engagement.

CT Fisherman, CT July 2002-Present

Volunteer

●Coordinate and execute youth and adult fishing derbies and manage event logistics

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