Customer Service & Pharmacy Support Specialist
Resume:
Aaashini Patel
Sinking Spring, PA, 19608
************@*****.***
Professional Summary
Dedicated customer service professional with over 15 years of experience in retail and healthcare environments. Skilled in managing daily operations, resolving customer concerns, and maintaining a high level of professionalism and empathy. Reliable, calm under pressure, and experienced in both face-to-face and phone-based service. Seeking a full-time customer service role where communication and organizational strengths can be utilized. Core Skills
• Customer Service & Conflict Resolution
• Inventory Control & Cycle Counts
• Point of Sale (POS) Operations
• Staff Supervision & Training
• Data Entry & Medical Log Management
• Pharmacy & Prescription Processing
• Time Management
• Bilingual
Professional Experience
Part-Time Assistant Manager 5th Street Smoke Shop, Albright Stop & Shop, Olley Beer Mart, Mount Penn Smoke Shop – Family-Owned Businesses January 2016 – Present
• Manage daily store operations across multiple locations as needed
• Supervise staff and provide hands-on customer support
• Operate POS system and handle cash transactions
• Maintain cleanliness and organization of store
• Conduct inventory cycle counts and log product needs
• Handle phone inquiries and customer concerns efficiently Pharmacy Technician Department of Veterans Affairs Medical Centers – Washington, DC & Coatesville, PA June 2005 – December 2015
• Delivered excellent customer service in both inpatient and outpatient pharmacy settings
• Processed prescriptions accurately and promptly
• Logged inventory and maintained detailed records of medical supplies
• Performed data entry for medical and customer records
• Assisted in transferring customers to billing for payment processing
• Acted as a reliable and calm presence in a high-volume environment Education
Associate of Applied Science (AAS) – Medical Coding and Billing Specialist
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