Entry-Level IT Help Desk Trainee

Shamicka Horton

************@*****.*** Washington, DC

Professional Summary

Motivated and tech-curious professional transitioning into the IT field, bringing a strong foundation in customer service, data entry, and operations. Demonstrates excellent communication, attention to detail, and problem-solving abilities cultivated through years as an independent tattoo artist and body piercer. Currently enrolled in CompTIA IT certification training at Academy of Hope, with a passion for troubleshooting, systems management, and user support. Eager to apply hands-on skills and customer-focused experience in an entry-level IT support or help desk role.

Key Skills

Microsoft Office Suite (Word, Excel, Outlook)

Basic troubleshooting & hardware familiarity

Data entry & electronic records management

Time management & multitasking

Customer service & conflict resolution

Professional Experience

King of Ink – Washington, D.C.

Independent Tattoo & Body Artist

May 2019-May 2025

Delivered personalized services to diverse clients while adhering to safety and hygiene standards.

Developed technical precision, focus, and software familiarity related to scheduling, billing, and customer record-keeping.

Managed digital and manual records of client services, payments, and appointment bookings.

Utilized problem-solving and adaptability skills daily in fast-paced environments.

Giant Food– Washington, D.C.

Bakery Associate

Nov 2018-May 2019

Delivered high-quality customer service in a fast-paced environment.

Developed efficiency in multitasking, order processing, and adherence to food safety procedures.

Supported stock management and cleanliness using daily checklists and digital inventory tools.

Education

High School Diploma – Ballou High School

Tech for IT (Basic help desk) IT2024

CompTIA IT Fundamentals / A+ Certification

Core 1 (completion: June 2025)

Academy of Hope, Washington DC 2025-currently

Certifications

Food Handlers Certification (2019)

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