Virtual Assistant and Executive Support Specialist

EDWIN OMUSULA OWIYE

Nairobi, Kenya Open to Remote & On-site

TEL: +254-********* *****************@*****.*** LinkedIn: www.linkedin.com/in/edwin-omusula-owiye-0195b5337 PROFESSIONAL SUMMARY

Highly organised and detail-oriented Virtual Assistant with experience in executive support, administrative assistance, customer support, and sales support. Skilled in calendar and inbox management, scheduling, document handling, and confidential data management. Experienced in supporting C-level executives, coordinating high-volume meetings, managing email communications, and maintaining operational efficiency in fast-paced remote environments. Adept at client communication, relationship management, and supporting sales activities with accuracy, professionalism, and strong attention to detail. KEY SKILLS

● Executive Virtual Assistance: Calendar and inbox management, meeting scheduling and coordination, executive support and task prioritisation, document preparation and organisation, and confidential information handling.

● Administrative & Office Support: General administrative support, data entry, and record management, email and correspondence management, file organisation and document control, and schedule and workflow coordination

● Customer Service & Client Support: Call handling, issue resolution, CRM updates, and professional communication.

●Support the Collections Department with administrative and customer communication tasks

● Sales & Sales Support: Lead follow-up and client engagement, consultative and suggestive selling support, booking and appointment coordination, and sales target support and tracking

● CRM & Support Systems: HubSpot, Zendesk, Zoho CRM, ticketing systems

● Task & Workflow Management: Notion, Trello, monday.com, Google Calendar

● Productivity & Communication Tools: Google Workspace, Microsoft Office, Zoom, Microsoft Teams, WhatsApp

● Professional Skills: Time management, attention to detail, confidentiality, problem-solving, and remote collaboration.

● Respond to customer inquiries related to invoices, payments, and service charges. PROFESSIONAL EXPERIENCE

Growth Engine Lead – Strategic Partnerships & Mobilization Credence Africa July 2026 – Present

● Lead strategic partnership development and stakeholder engagement across public, private, development, and investment sectors.

● Identify and cultivate relationships with potential partners, sponsors, investors, institutions, and decision-makers.

● Drive resource mobilization efforts to support Credence Africa’s programmes, events, research initiatives, and institutional growth.

● Develop partnership strategies aligned with organizational priorities, sector programmes, and revenue-generation objectives.

● Conduct stakeholder mapping, market research, and decision-maker identification to support business development and outreach.

● Coordinate engagement with senior executives, policymakers, regulators, investors, development partners, and industry leaders.

● Prepare partnership proposals, concept notes, sponsorship packages, invitation letters, and other business development materials.

● Support the planning and delivery of stakeholder roundtables, conferences, policy engagements, webinars, and executive forums.

● Manage partnership pipelines, track outreach progress, and support follow-up with prospective partners and collaborators.

● Work across sectors including finance, investment, cooperatives, mobility, technology, public affairs, and policy.

● Support institutional positioning by identifying strategic opportunities for collaboration, visibility, market access, and thought leadership.

● Maintain and strengthen stakeholder databases, ensuring accurate contact information, organizational profiles, and engagement records.

● Collaborate with internal teams to align partnerships, programmes, communications, research, and commercial objectives.

● Monitor partnership opportunities, industry developments, and emerging market trends relevant to Credence Africa’s growth.

● Contribute to business development reporting, partnership performance tracking, and strategic planning for organizational growth.

Virtual Assistant- Contract

Simba AI Remote (USA) Dec 2024 – Dec 2025

● Managed approximately 80% of the CEO’s calendar, prioritising high-level meetings, strategic tasks, and time-sensitive engagements.

● Coordinated and scheduled 50+ meetings within one month across different time zones, ensuring seamless communication and preparation.

● Handled 100+ daily emails, organising inbox workflows, responding to routine inquiries, and flagging priority communications.

● Maintained strict confidentiality while managing sensitive company documents and executive communications.

● Supported daily operations by accessing and organising company data to assist in reporting and administrative processes.

● Streamlined internal communication by ensuring timely follow-ups and task tracking for executive action items.

Call Center Agent / Independent Travel Agent

ASAP Tickets (Dreamport) Nov 2023 –Oct 2024

● Handled high volumes of inbound and outbound customer calls for flight bookings, changes, cancellations, and payments.

● Converted customer inquiries into completed bookings, supporting revenue retention and reducing cancellations.

● Resolved complex customer issues calmly and efficiently, improving satisfaction and reducing repeat calls.

● Maintained accurate customer records and transaction details in internal systems.

● Built customer trust and repeat business through clear communication and ownership of issues.

● Documented customer interactions and updated payment status accurately. Sales Associate

Platinum Credit Limited Nairobi, Kenya Jan 2023-Aug 2024

● Engaged with customers to understand financial needs and recommend suitable loan products using a consultative sales approach.

● Handled customer inquiries professionally, providing clear and accurate information while maintaining compliance with company policies.

● Consistently worked toward achieving monthly sales and booking targets through effective communication and follow-up.

● Built strong customer relationships to encourage repeat business and referrals.

● Maintained accurate customer records and supported documentation processes to ensure smooth loan processing.

● Resolved customer concerns efficiently while maintaining high levels of customer service Satisfaction.

● Collaborated with internal teams to ensure timely and accurate collections processes

● Contacted customers regarding outstanding balances and payment follow-ups. Community Development Intern

Nairobi County Nairobi, Kenya Jan 2020-April 2020

● Supported Community development programs aimed at improving livelihood in urban communities.

● Assisted in training youth in urban farming and soap making to promote self-employment and sustainable income generation.

● Helped coordinate exchange programmes that provided young people with learning and empowerment opportunities.

● Worked with men, women, and youth to encourage inclusive participation and strengthen community self-reliance.

EDUCATION & CERTIFICATIONS

● Bachelor of Science in Development Studies – Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kenya, 2021

● Virtual Assistant Certificate – ALX Africa, 2024

● Aspire Leadership Program-Harvard School of Business

● Google Analytics on Coursera (Ongoing)

● TEFL-Teachers Record & TEfl Universal

● Independent Travel Manager Certification- Dreamport: Training in travel planning, bookings, customer consultation, and client relationship management in a remote setting.

● IBM Cybersecurity course- University of the People(Enrolled) TOOLS & TECHNOLOGIES

● Admin & VA: Google Workspace, Microsoft Office, Notion, Trello, Asana, Slack ● CRM & Support: HubSpot, Zendesk, Zoho CRM (basic)

● Communication: Zoom, Google Meet, Microsoft Teams, WhatsApp

● Other: Canva, Google Drive, Dropbox

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