Client Relationship Manager (Mortgage Schemes) Application

* ***** *****, **** ****** Famona, Bulawayo

**************@*****.***

+263-***-***-***, +263-***-***-***

linkedin.com/in/molly-taruvinga-3b7455186

EDUCATION

Master Of Commerce In Strategic

Brand Management

Midlands State University

2023-2024

Bsc. (Honors) Degree in International

Marketing

Chinhoyi University of Technology

2015 - 2018

Advanced Level (Cambridge Board)

2 “A” levels (2014)

Ordinary Level (ZIMSEC)

8 “O” levels (2012)

EXECUTIVE SUMMARY

Dedicated and results-driven, I am a seasoned professional marketer with an Honours Degree in International Marketing from Chinhoyi University of Technology in Zimbabwe. With a robust background in branding, sales and marketing. I bring a wealth of knowledge and experience to the table. My innovative approach, coupled with a strong work ethic, has consistently delivered impactful results in various roles. I am adept at leveraging a diverse skill set including strategic planning, market research and creative problem-solving. Moreover, my proficiency in digital marketing further enhances my ability to navigate and capitalize on evolving industry landscapes. My commitment to excellence positions me as a valuable asset in the dynamic realm of branding, sales and marketing. WORK EXPERIENCE

CMED PVT LTD (December 2021- Present)

Sales & Marketing Officer (Matebeleland North & South) Duties include:

• Researching and developing marketing opportunities and plans, understanding client requirements and suggesting system improvements to achieve the overall company goals

• Schedules for meetings with other SBU managers in the province

• Answer question from clients and presenting good problem solving solutions

• Preparing strategic marketing plans for the organisation

• Makes product knowledge readily available to the customer care stuff and other stakeholders

• Analyses and creates plan for engaging the target market

• Doing workshop visits checking on the brand image of the company

• Training the customer care stuff from different SBUs in the art of client relationships

• Event management and participating on trade exhibitions

• Planning and doing promotions and coming up with advertising initiatives

•Budgeting and cost management in area of jurisdiction

• Assisting in social media management

• Public relations and reporting of any developments to the Head Office

• Designing fliers

• Participating on tendering processes

• Maintaining customer relationships and listening to their feedback

• Creating and presenting performance reports for all the SBUs at the strategic meetings EARTHLINK TECHNOLOGIES (May 2021-November 2021)

Sales and Marketing Officer

Duties include:

• Reaching out to prospects leads through cold calling

• Competitor analysis

• Developing, establishing and promoting good customer relationships

• Effective planning and management of sales and marketing business

• Conducting periodic market research and monitoring trends to determine clients’ needs and attend to their queries

• Arranges and deliver products presentations to both existing and prospective customers

• Responsible for advertising and social media management

• Preparation of tenders

• Sourcing some products from other suppliers

• Client visits

• Suggesting and making recommendations of appropriate products that suit and solve clients’ power problems

HARD SKILLS

Fundamentals of Digital Marketing

(Google Digital Skills for Africa)

Certified ID: GTC FKH ZXP

Certificate in Digital Marketing

(Marketers Association Of Zimbabwe)

MAZ member

Molly Taruvinga

CERTIFICATES

Digital Marketing Tools: Google

Analytics, Wordpress

Email Marketing Platforms: Mailchimp

Content Creation and Design: Canva,

Communication Tools:Microsoft Teams,

Zoom, Google Meet

Postermywall

SAP

Leadership

Prospecting

Client Engagement

Conflict Management

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REFERENCES

CMED Pvt (Ltd)

Lawrence Moyo (Head Customer Care)

19 Iron Bridge Road

Belmont, Bulawayo

Cell: +263-***-***-***

Email: *****@****.**.**

First Pack Marketing

Charles Nengure (Corporate Supervisor)

127 Masotsha Ndlovu Way

Hatfield, Harare

Cell: +263-***-***-***

Email: ********@*********.**.**

Chinhoyi University of Technology

Chairman of Department of Marketing

Private Bag 7724

Chinhoyi, Zimbabwe

Cell: +263-***-***-***/+263-***-***-***

Email: ********@***.**.**

SOFT SKILLS

WEBDEV (Classifieds Advertising) (February 2020- April 2021) Advertising Sales Consultant

Duties include:

• Calling prospective clients and selling advertising space

• Explaining to clients how specific types of advertising will help promote their products in the most effective way possible

• Prepare and deliver sales presentations to new and existing clients

• Inform clients of available options for advertising art, formats, or features and provide samples of previous work for other clients

• Recommend appropriate sizes and formats for advertising

• Posting adverts and managing social media pages

• Responding to the social media page comments and messages

• Provide clients with estimates of the costs of advertising products

• Emailing advertising proposals to clients

• Making appointments and doing presentations to the prospective clients

• Assisting clients in doing Facebook campaigns

• Solving client queries

First Pack Marketing (June 2019- January 2020)

Corporate Sales Representative

Duties include:

• Calling corporate clients so as to establish, develop and maintain positive business and customer relationships

• Reach out to customer leads through cold calling.

• Expedite the resolution of customer problems and complaints to maximise satisfaction

• Presenting, promoting and selling products to existing and prospective clients

• Competitor analysis

• Reporting to the management on the needs, problems of the market as well as sales targets

• Searching for more opportunities of company products through analysis of the territory and market’s potential.

• Continuously improve through feedback

• Keep abreast of best practices and promotional trends

• Doing client visits and listening to client feedback towards the service provided

• Prepare tenders

• Managing debtors

Pacific Cigarette Company (2017)

Trade Marketing Representative (Attachment Student) Duties include:

• Serving customers in a polite and professional manner

• Building brand loyalty and improving customer relationship with the organisation

• Carrying out market research in order to identify new business opportunities and develop products for new and existing customers as well as assessing competitor activities in the market.

• Poster placement

• Carrying out packcount every month to assess on the levels of market share

• Negotiating for displays for products so that they are easily visible to customers

• New product sampling and distribution to selected outlets

• Planning events every month as initiatives for brand recognition

• Reporting to the monthly meetings and doing presentations

• Supervising the work of the sales representative of the area and doing follow ups SOFT SKILLS

• Communication

• Negotiation

• Adaptability

• Creativity

• Team Collaboration

• Problem-solving

• Time Management

• Resilience

• Growth Mindset

• Customer Focus

• Stategic Thinking

• Analytical Thinking

PERSONAL DETAILS

Date Information of Birth: 27 April 1996

Nationality: Zimbabwean

National I.D: 63-1566298-F-07

Marital Status: Single

Languages: English and Shona

Religion: Christian

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