Bilingual Remote Customer Service Specialist

ROSA E. LASALLE

Ocala, FL ***** 516-***-**** ********@***.***

PROFESSIONAL SUMMARY

Customer service and office administration professional with extensive experience supporting residents, clients, executives, and business partners. Skilled in handling high-volume inquiries, resolving complaints and concerns, maintaining accurate records, coordinating schedules and vendors, processing payments, and communicating professionally by phone and in person. Bilingual English/Spanish with strong Microsoft Office skills, attention to detail, and the ability to manage multiple priorities independently—well suited to remote customer service, call center, and help desk support roles.

CORE SKILLS

• Customer Service & Client Support • Inbound Calls & Professional Phone Communication • Complaint Resolution & Conflict Resolution • Problem-Solving & Issue Follow-Up • Bilingual English / Spanish • Microsoft Office Suite • Data Entry, Recordkeeping & Reporting • Payment Processing & Account Reconciliation • Email & Written Communication • Scheduling & Calendar Coordination • Vendor & Contractor Coordination • Administrative Support • Managing Multiple Priorities • Remote Work Readiness & Independent Work

PROFESSIONAL EXPERIENCE

Lockwood-Golden Hills Park — Property Manager

September 2019 – July 2026 Ocala, FL

• Provided daily customer service to residents of a 185-home community, responding to questions, complaints, concerns, and service needs with a professional, courteous approach.

• Handled frequent phone and in-person inquiries, documented issues, communicated follow-up, and coordinated resolutions with residents, vendors, contractors, and corporate management.

• Collected and deposited monthly rent payments, late fees, and miscellaneous charges while reconciling tenant accounts and maintaining accurate records.

• Documented rule violations and delinquencies, communicated requirements clearly, and assisted with eviction and legal proceedings.

• Coordinated maintenance requests, vendor and contractor activity, inspections, and preventative maintenance needs.

• Communicated with corporate teams regarding financial, operational, and resident matters and assisted with budgeting and annual community financial goals.

• Maintained approximately 97% annual occupancy by supporting resident satisfaction, retention, and community operations.

• Planned and coordinated community events and programs, including fire department presentations, food banks, holiday events, and charity programs.

• Marketed and sold mobile homes through corporate and residential listings, communicating with prospects and supporting the customer journey.

C&B Consulting — Office Manager

June 1997 – April 2018

• Managed daily office operations and provided high-level administrative support to the CEO, senior executives, clients, and internal departments.

• Served as a professional liaison for client accounts and business development, communicating with executive clients, investors, board members, and business partners.

• Managed executive calendars, travel arrangements, meetings, agendas, vacation schedules, and client/prospect communications.

• Coordinated customer-facing webinars, company events, executive visits, and special projects with Human Resources, Finance, Executive Assistants, and administrative teams.

• Prepared PowerPoint presentations and meeting materials and supported executive communications.

• Maintained organized electronic and paper records, reports, and business documents; reviewed and approved travel expenses and reimbursement requests.

• Coordinated Board of Directors and executive meetings, including scheduling, agendas, presentations, meeting materials, and supporting documentation.

EDUCATION

Briarcliff College – Woodbury, NY

Associate of Science: Business Dean’s List Academic Achievement Award

Time Management Workshop Office Administration Coursework

TECHNOLOGY

Microsoft Office Suite (including Word and PowerPoint) • Electronic and paper recordkeeping • Email and calendar coordination

Contact this candidate