Customer Service & Banking Collections Assistant

MELISSA RINCON

Pasadena, TX Available Monday–Friday Ready to Start ASAP

PROFESSIONAL SUMMARY

Reliable and customer-focused professional with experience in banking, customer service, collections, insurance, and business operations. Strong communication, organization, payment processing, problem-solving, and customer account skills. Seeking a remote opportunity in customer service, banking support, collections, administrative support, or data entry.

PROFESSIONAL EXPERIENCE

IBC Bank — Bank Teller

• Assisted customers with everyday banking transactions and account needs

• Processed deposits, withdrawals, payments, and other financial transactions accurately

• Provided professional and friendly customer service

• Handled sensitive customer and financial information with confidentiality Smart Choice Auto — Collector

• Contacted customers regarding account balances and payments

• Assisted customers with payment arrangements and account questions

• Maintained accurate account information and documented customer interactions

• Used communication and problem-solving skills to resolve account issues LA Insurance — Insurance Representative Dec. 2019 – Mar. 2021

• Assisted customers with insurance needs and policy information

• Provided customer service and handled payments

• Explained coverage and helped customers with account-related questions Self-Employed / Business Owner 2019 – Present

• Managed daily business operations and customer communications

• Handled scheduling, transactions, records, and administrative responsibilities

• Developed strong organization, time-management, and problem-solving skills SKILLS

Customer Service • Banking & Cash Handling • Collections • Payment Processing • Data Entry • Administrative Support • Account Management • Customer Communication • Problem Solving • Microsoft Office / Computer Skills • Remote Customer Support

Contact this candidate