Bilingual Customer Service & Account Executive

Lisi Cors

Miami, FL *****

Email: *******@*****.*** Phone: +1-786-***-****

Authorized to work in the U.S. for any employer

Bilingual: English & Spanish

Professional Summary

Bilingual customer service and sales professional with over a decade of experience in client relations, marketing, and operations within the food and media industries. Adept at multitasking, negotiating with clients, managing advertising campaigns, and delivering exceptional customer experiences. Strong organizational skills, creative flair in baking and cake decorating, and proven ability to manage and grow client accounts.

Professional Experience

Customer Service & Cake Decorator

Bolivian Artisanal Bakery – Miami, FL January 2015 – April 2020

- Managed customer interactions, taking custom orders and ensuring satisfaction.

- Designed and executed cream and fondant decorations, including hand-sculpted figures.

- Baked traditional Bolivian cakes and desserts from scratch.

- Supervised marketing and advertising strategies to boost brand visibility.

- Handled inventory, order logistics, and pricing for baked goods.

Account Executive

Sistema Cristiano de Comunicaciones – ENLACE, La Paz, Bolivia March 2009 – December 2011

- Developed and managed advertising and marketing accounts for radio and TV.

- Built strong client relationships through effective negotiation and service proposals.

- Increased customer base through strategic outreach and client retention efforts.

Private Tutor

Instituto de Aprendizaje Temprano (IDAT) – La Paz, Bolivia February 2009 – December 2011

- Provided personalized academic support for elementary school students.

- Adapted lesson plans to each child’s individual learning needs.

Account Executive

PTV Television – La Paz, Bolivia September 2008 – February 2009

- Managed sales of television advertising packages.

- Created proposals and presentations for prospective clients.

- Negotiated advertising rates and contracts with new and existing clients.

Education

Associate Degree in Business Administration

Universidad Católica Boliviana – La Paz, Bolivia 2006 – 2011

Certificate in Motivational Courses

C.E.P. Juan D’ León – La Paz, Bolivia 2006

Skills

Customer Relationship Management (CRM), Salesforce, Microsoft Office Suite, Account Management & Sales Negotiation, Cake Decorating (Fondant & Cream), Marketing & Advertising Strategy, Client Service & Support, Fluent in Spanish and English, Reception & Administrative Support, Tutoring & Child Education

Certifications

Valid U.S. Driver’s License

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