Dental Assistant & Customer Service Professional

Cailin VanCalcar

862-***-**** *******@******.*** Haskell, NJ 07420

SUMMARY

Compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. SKILLS

Customer service

Patient education

Appointment scheduling

Communication skills

Problem solving

Data entry

Team collaboration

Conflict resolution

Teamwork

Service upselling

Researching

Customer retention

Multi-task management

Calm and professional under pressure

Microsoft office

Scheduling

Team development

Quality assurance

Multitasking Abilities

Complaint handling

Multi-line phone systems

Client assessment

Critical thinking

Process improvement

EXPERIENCE

Lead Dental Assistant, Oakland Smile Station, February 2019-January 2025 Oakland, NJ

Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.

Documented patient records with procedures performed and added notes taken to charts. Updated patient records with new data and treatment information. Managed incoming calls from patients regarding appointments or inquiries about services offered.

Maintained patient charts, including medical histories, medications, and allergies. Maintained accurate documentation of patient visits, treatments rendered, and payments received.

Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.

Explained dental services and payment plans to help patients make informed decisions. Customer Service Representative, Big Messages, June 2018-April 2020 Fairfield, New Jersey

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Developed strong customer relationships to encourage repeat business. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered customer inquiries and provided accurate information regarding products and services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Worked effectively in team environments to make the workplace more productive. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

EDUCATION AND TRAINING

Certified Dental Assistant

Dental Assistant, Fortis College, Fairfield June 2018 High School Diploma

Nutley High School, Nutley, NJ June 2008

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