Administrative Manager, Administrative Assist & Real Estate Operations

Amber Zepeda Orndorf

Administrative Manager

*******@*****.*** 209-***-**** Corona, 92883

SUMMARY

Highly organized and detail-oriented professional with extensive experience in administrative support, data management, and customer service. Proven ability to manage complex transactions, mentor team members, and step into leadership roles to ensure operational continuity. Skilled in various business systems and adept at coordinating communication across diverse stakeholders. Eager to leverage expertise in administrative management and operational efficiency to support the mission of Front Porch. WORK EXPERIENCE

Licensed Real Estate Agent — Top-Producing Agent & Mentor Ponce & Ponce Realty / Skeleton Key Estates

11/2021 – Present, San Bernardino

Cultivated exceptional client experiences and fostered robust interpersonal relationships, guiding transactions from initial consultation through successful closing. Authored and processed confidential correspondence, contracts, and disclosure documentation with meticulous attention to detail and accuracy.

Served as the central liaison among diverse stakeholders, including lenders, escrow officers, inspectors, and legal counsel, ensuring adherence to stringent deadlines and protocols to maintain transaction momentum.

Maintained pristine data integrity across all client and transaction files, ensuring systematic organization and accuracy at every stage.

Mentored fellow agents, imparting expertise in procedural best practices, documentation standards, and client communication strategies.

Recognized as a Top 500 professional by Real Producers in 2026 and achieved the distinction of top female producer at the brokerage in 2025.

Administrative Assistant (Acting Asset Manager, two terms) Healthcare Realty 05/2016 – 10/2017, Oakland

Administered direct support within a healthcare setting, accurately entering and preserving data and documentation for a portfolio of over 60 physicians, in compliance with departmental retention policies. Assumed full operational leadership responsibilities on two separate occasions with minimal notice, successfully executing established priorities and deadlines to ensure uninterrupted portfolio operations. Facilitated seamless communication among physician-practice tenants, vendors, and property staff, consistently delivering positive customer experiences. Administrative Assistant (Acting Asset Manager, two terms) Healthcare Realty 01/2020 – 10/2021, Oakland

Provided direct administrative support within a healthcare organization, entering and maintaining accurate data and documentation for a 60+ physician portfolio in accordance with department retention policies. Stepped into full operational leadership responsibilities twice, on short notice, adhering to established priorities and deadlines to keep the portfolio running without disruption. Coordinated communication between physician-practice tenants, vendors, and property staff, delivering consistent, positive customer experience.

Property Administrator Cushman & Wakefield

10/2017 – 01/2020, Oakland

Compiled and formatted comprehensive reports, spreadsheets, and correspondence for leadership, including detailed accounts of accounts receivable reconciliation and budget variance analyses. Ensured high accuracy and data integrity in the entry and maintenance of departmental files and records, encompassing lease agreements and vendor/tenant contracts. Monitored departmental budgets and expenditures against set targets, expertly coordinating bid proposals, service contracts, and the procurement order system. Leveraged proficiency in business systems and databases such as MRI Software, AvidXchange, EPACE, and Zendesk to independently retrieve information and generate reports. Early Career — Sales, Marketing & Hospitality

Podium Marketing, Creative Composition Inc., BJ's Restaurant & Brewhouse, and others 06/2008 – 09/2016, San Bruno

Managed order entry and job ticketing, alongside client-facing administrative communications for a print/marketing firm utilizing the EPACE system (Creative Composition Inc.). Delivered high-volume, detail-oriented customer service, skillfully handling cash transactions, operating POS systems, and concurrently managing multiple responsibilities (BJ's Restaurant & Brewhouse and other establishments).

Vice President Corona Parks Foundation

07/2024 – Present, Corona

Orchestrated the planning and stakeholder coordination for community events, demonstrating leadership capabilities beyond primary professional responsibilities. EDUCATION

High School Diploma Ripon High School

08/2003 – 05/2007, Ripon, United States

, Sociology Cerritos Community College

08/2008 – 05/2010, Cerritos, United States

, Marketing City College of San Francisco

09/2013 – 04/2014, San Francisco, united states

SKILLS

Computer Literacy & Business Systems (MRI Software, AvidXChange, EPACE, Zendesk), Data Entry & Data Integrity, Corporate/Business Office Administration, Healthcare Industry Experience, Report & Spreadsheet Formatting, Customer Experience & Interpersonal Skills, Attention to Detail & Confidential Documentation, Adherence to Priorities, Deadlines & Established Procedures, Teamwork, Dependability & Process Improvement

CERTIFICATES

California Real Estate Salesperson License Executive Programs Real Estate School 01/2016

Keyboarding Proficiency Certificate Butte Community Employment Center 01/2015

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