Acknowledge Opportunity and Ready to Contribute

Kareisha Broussard

Antioch, CA, *****

925-***-****

*************@*****.***

Professional Summary Adept at fostering emotional wellbeing and independence in patients as a Home Care Aide at Earnest Knight, I excel in meal preparation and compassionate communication. Demonstrated ability to maintain a safe environment, my role significantly enhanced patient quality of life. Leveraging janitorial skills, I ensured clean, comfortable spaces, achieving a notable improvement in patient satisfaction. Caring comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Experienced non-medical Care Provider offering years of expertise providing in- home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Hardworking and passionate. Meal Preparation Client documentation Medication Administration Patient transportation Compassion, Maintain safe environment Janitorial Communications Work entry-level positions. Ready to help team achieve company goals.

History July 2021 - Earnest Knight - Antioch, CA

Home Care Aide Provided companionship to patients, fostering positive relationships and emotional wellbeing. Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in. Assisted patients with daily living activities, promoting independence and quality of life. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. January 2021 - Current Community Outreach Center - Antioch Homeless Shelter Volunteer Provided compassionate support and guidance, helping guests navigate available community resources. Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests. Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests. Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter''s operations. February 2020 - April 2021 Ross Dress for Less - Pleasant Hill, CA Loss Prevention Officer

Completed incident reports and activity logs for accurate, current records. Patrolled store premises to detect and prevent shoplifting and security breaches. Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed. Conducted daily store walk- throughs to identify potential security risks.

May 2010 - November 2013 Aerotek Call Center Representative Managed high call volumes while providing exceptional customer support and maintaining professional Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions. Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs. Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations. Maintained detailed records of customer interactions, streamlining communication efforts between various departments. Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers. Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations. Followed up with customers about resolved issues to maintain high standards of customer service. Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Educated customers about billing, payment processing and support policies and procedures. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Education

Laney College Oakland, CA Culinary James Logan High School Union City, CA Diploma Certifications Certified nurse assistant