Remote Guest Relations & Program Management

E. Charles Benson, Program Manager, Remote Customer Support

**** ***** **** *****, ********, Georgia 30038, 404-***-****

Summary

Accomplished leader with extensive experience in program management and customer support. Proven ability to work independently and experience in managing both large team and small team environments. Possesses strong negotiation and management skills. Eager to leverage a comprehensive skillset to drive customer satisfaction.

Work Experience:

2025 – Current Retired

General Agent American Income Life

Life Insurance Sales and Service

President (self-employed) Easy Street Properties

Systems Engineer / Project Manager / Marketing Representative / Branch Manager

IBM (International Business Machines)

Brief Description of Responsibilities with American Income Life

- Contact potential clients with expressed interest in life insurance coverage

- Structure insurance proposals based on client wants and needs

- Present proposals and close on sales

Brief Description of Responsibilities with Easy Street Properties

- Identity properties for purchase for resale or rental

- Structure property deals for reasonability and profitability

- Create contracts and close on sales

- Oversee renovation of properties

- Perform day-to-day property management responsibilities

Brief Description of Responsibilities with IBM

- Managed large consulting organization as part of IBM consulting business.

- Conducted client calls to identify business opportunities and architect solutions.

- Authored proposals and contracts valued in the millions, detailing project scope and legal agreements between IBM and clients.

- Oversaw multiple IT projects, leading teams of 5 to 30 IT professionals dedicated to resolving client business challenges.

- Reviewed proposals and contracts authored by other consultants, verifying accuracy, reasonableness and feasibility.

- Monitored project progress against established plans for projects managed by peers.

- As Marketing Representative, successfully defined business opportunities and closed proposals totaling tens of millions of dollars, resulting in achieving 239% and 150% of sales objectives in successive years.

- As Branch Manager, led a team of seventy marketing. consulting, and administrative personnel responsible for the marketing, performance, and profitability of a consulting business. Branch achieved 170% of revenue objective and 200% of profit objective and was selected as “National Branch of the Year”.

- As Project Manager, successfully directed multiple IT projects, including one which employed approximately 30 IT professionals and consisted of 80,000 person hours; facilitated the procurement of office space and established the office environment for IT professionals and customer personnel.

- As Business Operations Manager, managed the operations of a $100M consulting business that generated $25M in pre-tax profit.

- Selected to attend three Systems Engineering Symposiums, two 100% Clubs (for IBM marketing representatives who exceeded their sales objectives), and two Golden Circles (the highest honor available to IBM marketing and consulting employees).

Other Affiliations

- Member, Alpha Phi Alpha Fraternity, Inc.

- Member, Saint Philip A.M.E. Church and Saint Philip A.M.E. Male Usher Board

Educational Background

Alabama A&M University (Huntsville, Alabama)

B.S. in Computer Science

Graduated with High Honors

Wharton School of Business, University of Pennsylvania

IBM Presidents Class

(Completed the rigorous IBM Presidents Class focused on Management and Business Development)

Attended and completed numerous Business Consulting and Project Management

classes while with IBM

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