Pharmaceutical Operations & Executive Support
Resume:
*******************@*****.***
Burlington, Massachusetts, US
www.linkedin.com/in/salama-afify
Operations-focused pharmaceutical professional with 15+ years supporting market access, medical affairs, and commercial teams in biologics and specialty care. Strengths: executive admin, procurement/contracts, budget reconciliation, SharePoint, and advanced Office (Excel/PowerPoint). Complaint Handling and Vigilance Associate Jan 2024 – Sep 2026 Insulet • Boston, United States
PBM Analyst Apr 2024 – Dec 2024
CVS • Orlando, United States (Remote)
Key Account Manager Apr 2022 – Feb 2024
Galderma • Doha, Qatar
Salama Afify
Pharmaceutical Professional
Summary
Work Experience
Process and code product complaints and lot investigations; prepare standardized reports and dashboards for senior stakeholders to support regulatory and quality reviews. Maintain auditable complaint records in SharePoint, escalate complex issues through compliance/legal, and ensure timely follow-up.
Create graphics and data extracts for special projects to support cross functional decision-making. Performed general administrative tasks to support daily operations and ensure smooth workflow Streamlined administrative functions, improving workflow and productivity within the operations department Analyzed PBM claims and reimbursement trends; produced dashboards and ad hoc reports used by management to inform payer and formulary decisions.
Validated data and coordinated with cross functional teams to ensure accuracy and compliance of PBM reporting. Supported Market Access leadership by managing procurement and contracts end to end—initiated routing, tracked approvals through legal/compliance/finance, and maintained contract trackers. Owned department administration: created executive presentations, agendas, minutes, distribution lists, and maintained SharePoint files; coordinated complex calendars, travel, and onboarding. Monitored monthly spend vs. plan, prepared purchase requisitions, reconciled actuals, and partnered with Finance on accruals and variance reporting.
Supported the annual budget process, ensuring financial accuracy and adherence to guidelines Facilitated communication to achieve positive outcomes when resolving conflicts Managed and improved procurement processes, ensuring timely acquisition of goods and services for operational needs
Medical Affairs Associate May 2019 – Mar 2022
Sanofi • Doha, Qatar
Senior Medical Sales Representative Sep 2012 – Apr 2019 NOVO NORDISK • Doha, KSA, Qatar
Medical Sales Representative Jun 2010 – Jun 2012
Astellas • Cairo, Egypt
Medical Sales Representative Aug 2009 – Jun 2010
MSD • Cairo, Egypt
Medical Sales Representative Jun 2008 – Jun 2009
Novartis Pharma • CAIRO, Egypt
Harper Qualification LTD Jan 2016
Diploma of Management Diploma in Sales Management ESLSCA University Jun 2010
Diploma in Global Business Management Diploma in Global Business Management Cairo University Sep 2006
Pharmacy Pharm.D. Degree
Prepared executive level presentations and meeting materials; drafted agendas, minutes, and action item trackers and followed up to closure.
Maintained confidential records and facilitated communications between internal teams and external stakeholders to resolve operational issues.
Ensured accurate and thorough documentation of all operational procedures and activities Managed and organized all operational documents, facilitating efficient retrieval and review through effective document creation strategies
Managed territory operations and logistics across multiple countries—coordinated scheduling, events, and cross functional communication to support product launches and commercial programs. Supported daily operations within the biotechnology department, Handled territory administration and client engagement, supporting demos, educational sessions, and territory reporting.
Managed account visits, maintained sales records, and prepared reports to inform territory strategy. Executed territory planning and stakeholder engagement to support product promotion and educational activities.
Education
Skills
SharePoint, Outlook, Travel & Expense reporting, Procurement & contracting, Calendar & meeting coordination, Project Management (PMP)
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