Bilingual Customer Service & Sales Representative

ALEX LAZARD

DALLAS,TX ***** 718-***-**** ************@*******.***

PROFESSIONAL

SUMMARY

WORK HISTORY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

OCTOBER 2023-CURRENT

- Bilingual Sales Service Representative AT&T Remote cultivated long-lasting relationships with key stakeholders including vendors and distribution partners for seamless business operations.

• Implemented feedback from supervisors and peers for continuous improvement of performance metrics.Resolved various issues and discrepancies for customers.

• Generated leads through proactive outreach efforts such as cold calling, networking events, and social media campaigns.

• Supported the launch of new products or services by creating promotional materials and hosting live demonstrations at industry events.

• Streamlined communication processes, enabling efficient collaboration among team members in a bilingual work environment.

• Supported the launch of new products or services by creating promotional materials and hosting live demonstrations at industry events

APRIL 2020-OCTOBER 2023

Customer Service Representative Working Solutions Remote

• Handle calls, chats, or emails from customers seeking help with products, services, or account issues.

• Listen actively, de-escalate tension, and offer solutions that align with company policies and customer needs.

• Use internal systems to investigate issues, track toll usage, verify account details, and explain procedures clearly

FEBRUARY 2018-MARCH 2020

Front Desk Guest Service Agent TARGET

• racked inventory levels and ordered supplies when necessary to ensure sufficient stock.

• Handled a high volume of incoming calls efficiently while maintaining accuracy and professionalism.

• Improved customer satisfaction by providing prompt assistance and resolving concerns at the front desk.

• Addressed customer complaints and inquiries by identifying solutions and following up when needed.

• Assisted customers with product information, selection, requests, and order processing while maintaining excellent service.

.

• Handled sensitive patient information with

confidentiality, adhering to HIPAA regulations at all times.

EDUCATION JUNE 2009

GED

Dallas High School, Dallas, TX

SKILLS • Fluent bilingualism

• Problem-solving

• Customer service

• Spanish translation

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