Enterprise Transformation & Operational Excellence Leader

Abel J. Stephen

Enterprise Strategy & Operations Executive

Valencia, CA • 661-***-****

************@*****.***

www.linkedin.com/in/abelstephen

PROFILE

Enterprise operations and transformation executive with 20+ years of experience leading strategic initiatives, operational governance frameworks, and enterprise programs across technology, consulting, healthcare, nonprofit, and consumer sectors.

Proven track record driving operational excellence, organizational transformation, executive alignment, and scalable execution for Fortune 500 and high-growth organizations including Sony Interactive Entertainment, LinkedIn, Southern California Edison, Bank of America, and ViSalus.

EXECUTIVE CAPABILITIES

Enterprise Transformation

Operational Excellence

Executive Governance & PMO Leadership

Organizational Change Leadership

Strategic Planning & Execution

Cross-Functional Executive Alignment

KPI / SLA / Operational Metrics

Enterprise Risk & Escalation Management

Business Operations & Delivery

Process Optimization & Continuous Improvement

Organizational Design & Team Leadership.

THOUGHT LEADERSHIP

Presenter, LinkedIn Site Engineering Conference (2022)

Creator of AI-powered operational estimation and predictive analytics frameworks

Developed probabilistic operational modeling approaches for enterprise planning and delivery optimization

Published work on statistical mitigation of subjective estimation and operational decision-making

EDUCATION

Bachelor of Science in Biology

Brooklyn College (CUNY)

CERTIFICATIONS

Project Management Certificate – UCLA

Supply Chain Analytics Certificate – MITx

HONORS & AWARDS

Site Engineering TPM Excellence Award for Project Analytics – LinkedIn (2023)

Contextual Master Award for Excellence – Tata Consultancy Services (2020)

Service Commitment Award – Tata Consultancy Services (2020)

On the Spot Awards, UCLA Career Center (2003 & 2004)

TECHNOLOGY & ANALYTICS

Power BI SQL Azure RStudio JIRA Microsoft Project SharePoint Excel PowerPoint

EXECUTIVE IMPACT

Delivered $10M+ enterprise transformation program for Southern California Edison supporting 5M+ customers and 4,500+ employees.

Improved Mean Time to Recovery (MTTR) by ~29% through operational reliability initiatives at LinkedIn.

Achieved 90% predictive accuracy in operational validation models supporting production decision-making at LinkedIn.

Reduced escalation rates from two per week to under one per month through development of hybrid operational governance methodologies.

Saved $500K+ in consulting/vendor costs within 120 days through PMO operational redesign at CalOptima.

Helped drive revenue-per-employee improvements exceeding $350K at ViSalus through operational optimization initiatives.

PROFESSIONAL EXPERIENCE

SONY INTERACTIVE ENTERTAINMENT, Los Angeles, CA October 2025 – Present

Staff Technical Program Manager / Portfolio Lead

• Lead enterprise portfolio governance and delivery strategy for three high-visibility strategic initiatives spanning Engineering, Operations, Product, and Release Readiness organizations.

• Establish governance frameworks, executive operating rhythms, and scalable delivery models that improve organizational accountability, delivery predictability, and executive visibility across cross-functional initiatives.

• Develop signal management frameworks to strengthen enterprise risk management, dependency coordination, escalation management, and executive decision-making processes.

• Partnered with senior leadership to drive operational readiness, portfolio transparency, strategic alignment, and enterprise execution initiatives.

• Implement enterprise reporting and governance frameworks that improve operational visibility, execution discipline, and organizational responsiveness.

• Facilitate executive reviews, cross-functional planning sessions, and operational governance cadences supporting strategic execution and release readiness.

LINKEDIN.COM, Sunnyvale, CA 94085 2021 to 2025

Staff Technical Program Manager

• Led strategic infrastructure reliability, operational readiness, validation engineering, and enterprise transformation initiatives across LinkedIn Site Engineering organizations.

• Directed cross-functional programs focused on operational scalability, service reliability, risk management, incident reduction, engineering efficiency, and platform modernization.

• Developed executive governance frameworks, KPI reporting models, operational cadences, and portfolio visibility mechanisms to support enterprise decision-making and organizational alignment.

• Improved operational recovery performance by approximately 29% through data-driven reliability initiatives, performance analysis, and operational process optimization.

• Designed and implemented machine learning and analytics-driven validation capabilities that achieved approximately 90% predictive accuracy in production decision-support workflows.

• Facilitated executive planning sessions, operational reviews, and cross-functional governance initiatives spanning engineering, infrastructure, and operations organizations.

• Developed executive reporting frameworks and dashboards that improved visibility into operational performance, enterprise risks, dependencies, and delivery readiness.

• Structured quality and operational governance models that were adopted beyond immediate organizational scope to improve execution consistency and validation standards.

• Partnered with engineering, operational, and executive stakeholders to improve organizational responsiveness, reduce operational toil, and strengthen enterprise delivery predictability.

Sr. Technical Program Manager (via eTeam Inc.) – Blueshift Program

• Supported one of LinkedIn’s largest infrastructure modernization initiatives involving migration of on-premise data center applications to Azure cloud environments.

• Led operational readiness, cross-functional coordination, governance planning, and execution alignment activities supporting multi-data-center migration efforts.

• Contributed to strategic planning and delivery frameworks that improved operational execution, organizational coordination, and enterprise transformation readiness.

• Presented delivery and governance methodologies at the LinkedIn Site Engineering Conference (2022), receiving strong organizational recognition and adoption interest.

TATA CONSULTANCY SERVICES, Simi Valley, CA, 2017 to August 2021

Strategic Planning & Program Management Consultant

CSRP Principal Program Manager – Southern California Edison

• Directed delivery of a $10M+ enterprise transformation initiative supporting 5M+ customers and 4,500+ employees.

• Led SAP/HANA infrastructure modernization, Azure integration, operational governance, and enterprise coordination initiatives.

• Developed hybrid governance methodologies that reduced escalation frequency from two per week to fewer than one per month.

• Led matrixed cross-functional teams supporting enterprise-scale operational transformation and delivery initiatives.

• Directed enterprise content management transformation initiatives involving SharePoint, OneDrive, AvePoint, and related collaboration technologies.

• Developed scalable operational planning and governance approaches incorporating machine learning concepts for program forecasting and delivery optimization.

Strategy Mapping & Execution – Bank of America

• Led cross-functional Global Information Security remediation initiatives involving enterprise exception management and audit-risk resolution activities.

• Developed strategic operational frameworks to improve organizational alignment, scope clarity, and remediation planning across multiple business units.

• Directed roadmap planning, stakeholder coordination, executive reporting, and governance activities supporting enterprise remediation initiatives.

• Ensured achievement of all SLA and operational delivery requirements across highly visible, mission-critical initiatives.

VISALUS, Los Angeles, CA, 2014 to 2016

Vice President of Operations Strategy, Sales, & Marketing

• Served as a member of the executive leadership team responsible for operational strategy, portfolio governance, and organizational scaling initiatives.

• Led establishment of a global Project Management Office (PMO) within seven months, consolidating distributed project management functions into a unified enterprise delivery organization.

• Developed strategic operational frameworks that improved revenue-per-employee performance by more than $350K by the third year.

• Designed advanced statistical and analytical models supporting operational decision-making and business performance analysis.

• Led enterprise operational strategy and portfolio governance initiatives supporting organizational scaling and delivery coordination across sales, marketing, and operations functions.

• Established enterprise delivery structures and PMO governance practices that improved organizational visibility, execution consistency, and operational alignment.

CALOPTIMA, Orange, CA, 2013

Director of Project Management Office (PMO)

• Transformed a struggling PMO within 30 days by redesigning operational structures, shifting project management focus from administrative overhead to delivery execution, and saving $500K+ in consultant/vendor costs within the first 120 days.

• Developed a new PMO strategic roadmap, KPI framework, and executive dashboard capabilities that significantly improved portfolio visibility, resource forecasting, demand planning, and operational decision-making across 12 enterprise initiatives.

THE MYRTUM CORPORATION, Santa Clarita, CA, 2007 to 2012

Consultant

Masterminded a cloud-based, web hosting portfolio of services, in addition to designing/refining social networking, website, and iPhone apps for integrated marketing for small business websites.

The app was cited in the Direct Marketing Association’s Non-Profit Federation Volume 14: Issue 1 January 2011 (pg. 3, 26-28).

THE UNION RESCUE MISSION, Los Angeles, CA, 2005 to 2007

Vice President of Development & Business Strategies

Directed 35+ professionals across the Development and Marketing divisions.

Devised a new strategic plan to enhance fund-development stakeholder management and minimize operational “scope creep”, enabling the group to exceed $45MM revenue targets in 2006 and 2007, after missing goals the three previous years.

ADDITIONAL EXPERIENCE

Chief Operating Officer (COO), Evolutionate, Chatsworth, CA (2012)

Assistant Director of IT, University of California Los Angeles Career Center, Los Angeles, CA (2002-2005)

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