Cybersecurity IT Support & Identity Administration
Resume:
GEORGE S. MILLER II
Indianapolis, IN *****
Phone: 317-***-****
Email: *******@****.***
PROFESSIONAL SUMMARY
IT professional with experience supporting enterprise hardware, software, identity and access management, desktop deployments, technical support, system migrations, cybersecurity-related functions, and end-user services across healthcare, government, manufacturing, and educational environments. Background includes Tier II/III support, Active Directory administration, software deployment, asset management, technical troubleshooting, and customer support.
EDUCATION & CERTIFICATIONS
Western Governors University
Master of Science, Cybersecurity and Information Assurance (MSCIA)
Graduated: December 13, 2018
Google Certifications
Data Analyst – May 2026
Generative AI – December 2025
TECHNICAL EXPERIENCE
CBTS Technology Solutions LLC (Contractor)
IU Health Revenue Cycle Services – Indianapolis, IN
IT Asset Management / Technical Support
August 2025 – November 2025
Compiled a detailed inventory of IU Health computer equipment.
Collaborated with team members to collect and validate hardware data from clinics and hospital wards.
Provided daily project status updates and issue reporting.
Participated in weekly virtual meetings to review progress and resolve project issues.
Elevance Systems (Contractor)
Franciscan Alliance Hospital – Indianapolis, IN
IT Support Specialist
March 2025 – June 2025
Resolved internal hardware and software issues for end users.
Performed support activities related to security, compliance, access reviews, and risk assessments.
Collaborated with Level 3 support teams and project teams on service delivery and system maintenance.
Supported IT requirements for onsite and offsite events, including technical setup and coordination.
Assisted with disaster recovery activities and emergency response efforts.
Defense Finance and Accounting Service (DFAS)
Indianapolis, IN
IT Support Specialist
February 2024 – June 2024
Provided users with access to required computer programs and applications.
Responded to logon and access-related support requests.
Supported internal and external customers including DoDIG, DISA, and Audit Department personnel.
Distributed software packages based on authorized access requirements.
Verified user authorization and maintained appropriate access levels.
Merge IT (Contractor) – Rolls-Royce North Star Project
Indianapolis, IN
Desktop Support / Identity & Access Management Support
April 2022 – June 2023
Participated in a large-scale Windows 7 to Windows 10 migration project.
Securely migrated user data using encrypted external drives.
Imaged and deployed new computers for engineering and business users.
Managed user accounts through Service Resource Management (SRM) and Active Directory.
Applied group policies based on job functions and assigned group memberships.
Distributed RSA tokens for remote access authentication.
Provided troubleshooting and technical support for computers and peripheral devices through the Tech Bar.
U.S. Department of Veterans Affairs
Richard L. Roudebush Medical Center – Indianapolis, IN
Information Technology Specialist (GS-9)
July 2020 – January 2022
Provided Tier II/III support for escalated ServiceNow tickets referred by the Enterprise Service Desk.
Diagnosed and resolved hardware, software, network, and user account issues.
Installed, configured, upgraded, and supported desktop and laptop systems.
Supported network-connected medical devices and associated computer systems.
Performed Active Directory and domain-related troubleshooting.
Installed and maintained software packages while assisting users with application issues.
Issued and configured new computer equipment and workstations.
Provided user training on systems and applications.
Traveled to hospital clinics and remote facilities to deliver onsite IT support.
Installed and supported VoIP telephones and softphone systems.
Assisted with fiber infrastructure projects and Wi-Fi refresh initiatives.
Supported deployment projects at hospital and outpatient clinic locations.
Coordinated with contractors during server room refurbishment projects.
Ivy Tech Community College
Indianapolis, IN
Adjunct Professor (Information Technology)
January 2020 – June 2020
Taught hardware assembly, software installation, configuration, and maintenance concepts.
Instructed students on troubleshooting methodologies for hardware and software issues.
Delivered coursework on networking fundamentals and customer support practices.
Covered virtualization, desktop imaging, and deployment fundamentals.
Introduced students to risk management, data loss prevention (DLP), and security concepts.
CORE IT COMPETENCIES
Desktop Support
Technical Troubleshooting
Tier II / Tier III Support
Active Directory
Identity & Access Management
User Account Administration
Hardware Deployment
Windows Migrations
Desktop Imaging
Software Installation & Configuration
Asset Inventory Management
ServiceNow Ticket Support
Network Diagnostics
VoIP Support
Wi-Fi Deployment Support
Cybersecurity Awareness
Risk Assessment Support
End-User Training
Customer Service
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