Bank Teller and Client Services Professional

Kirby Walden

**** ******** **** *** **, Brooklyn, NY11234 **********@*****.***

SUMMARY OF QUALIFICATIONS

Typing 30wpm, MS Word/Excel/PowerPoint/Maintenance, Excellent Customer Service in

Interpersonal Skills, Banking Skills and MailroomProfessional with years of experience across

multiple industries. Proven ability to handle complex situations and create innovative solutions

while also maintaining a friendly and professional demeanor.

PROFESSIONAL EXPERIENCE

Flagstar Bank N.A Brooklyn New York 3/22-Current

Full-Time Teller, Customer Service Rep, Client Consultant

● In Banking I'm providing customer’s with high quality, prompt &

professional financial services.

● Provide a variety of customers banking transactions while providing

excellent service to existing & new customer’s.

● Opening new accounts that includes but isn’t limited to Savings, Checking,

Certificates & IRA’s as needed for each customer financial goals.

● Answering inquiries as accurately as possible while also providing

information to customers in the branch, mail & telephone upon each request

once verified correctly.

● Reaching branch sale goals, Setting Personal financial goals with

potential referrals, actively promote & solicit new business constantly by selling

bank products all while processing transactions.

● Cross-selling different banking products to gain new client relationships,

all while meeting all our financial goals & more with existing customer’s.

● Processing all customer’s transactions including but not limited to Cash,

Check, Withdrawals, ATM Deposits, Account Closeouts, Check Cashing, Loans,

Credit Payments, U.S Savings Bonds & Issuing Bank Checks, Balancing my

cash drawer daily at the end of each day I open a cash box.

● Lastly but not least helping customer’s with address changes, ATM

claims, Travel notifications, lost debit card, stop payments, reorder debit cards,

ordering checks for Personal & Business accounts, assisting customers with

Online Banking, Sending Outgoing wires Domestic & Foreign.

● RAC Rent-A-Center Brooklyn. New York 10/20-8/21

Full-Time Sales Assistant Manager

Greet customer's when they enter the store & provide themwith superior customer service

•Finalize web agreements that was started by customer's during our after hours

•Verify Customer's Residence & Employment

•Faxing, filing, copy, receive proof of documents through email

•Recruit customer's through text messages & calls

•Answer multi-line phone system, taking detailed and accurate messages

•Work closely with other staff member 's especially the delivery guys

•Clean and maintain the store and the office, including restrooms and showroomfloor

• Manage inventory twice a week, label high idle inventory with 60, 90 & 180 day tags

•Print Labels & accurate tags for the store merchandise

Provide discounts for the company valued customer 's

•Promote, promote, promoting Sales All Day Everyday

NYC Department of Parks and Recreation New York, NY 10/19 - 4/20

Seasonal Clerical Associate (Seasonal Maintenance Worker

•Check identification of visitors and employees entering the Parks indoor facilities File, fax, copy,

distribute incoming mail

•Answer multi-line phone system, taking accurate and detailed messages

•Work closely with supervision on special events and calendar adjustments

•Clean and maintain city parks and playgrounds, including restrooms and facilities

•Remove graffiti and paint the interior and exterior of NYC Park's facilities

•Ensure that playground equipment is up to standard and report all damage

Cambridge Corporate Services New York, NY 5/16- 10/18

Package Center Clerk Managed the incoming and outgoing mail and package distribution for

large, corporate office building

•Inventoried and stocked copy paper and other stationary for corporate clients

•Opened the office daily, including sorting and distributing newspapers to each floor Escorted

delivery personnel throughout the building to ensure that no unauthorized persons were allowed

on premises

Bright Star Couriers New York, NY 9/07 - 5/16

Supervisor (1/13 — 5/16)

•Supervised three clerks, ensuring that they made deliveries in a timely manner

•Ensured that staff was paid for hours worked by processing and signing timecards

•Assisted in the delivery and collection of mail and packages during busier periods

•Addressed any client concerns and worked to create and implement innovative solutions Entry Level

Clerk (9/07 - 1/13)

•Received and delivered packages to customers on various floors of corporate building

•Processed all outgoing mail, including writing up shipping labels and starnping envelopes

Century 21 Department Stores New York, NY4/06 - 2/07

Inventory and Merchandising Associate

•Inventoried and stocked shelves in the Women's Department; ensured that pricing displays were

correct and that merchandise was in the proper location

•Greeted and assisted customers in navigating the store and in locating specific items

K-Mart New York, NY 12/02 - 7/04

Sales Associate

•Operated the cash register and processed all forms of payment, returns, and exchanges

•Inventoried and stocked entire store, including in-store pharmacy, groceries, and clothing Assisted

with the day-to-day administrative operations, including paperwork and faxing

EDUCATION:

NY State Department of Education

•High School Diploma

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