Customer-Focused Sales and Leasing Professional

Breonnah Monroe

Bowie, MD - ********.***@******.*** – 240-***-****

Sales and Customer Service Professional with a firm commitment to dependability and a proven self-starter. Well-versed in fostering and managing interpersonal and business relationships, while executing strategic sales initiatives. Brings a high level of customer service expertise to all interactions. Exhibits strong organizational and prioritization skills. Possesses exemplary interpersonal and communication abilities, aiding in the development of efficient and robust working relationships with colleagues.

Work Experience

Leasing Agent

BDMG Inc - Capitol Heights, MD

October 2021 to present.

In my role as leasing agent, I provided comprehensive support to residents in Section 8/HUD housing. This included processing payroll, updating, and overseeing maintenance requests, and addressing customer complaints to ensure resident satisfaction. My duties also involved conducting housing inspections to maintain community standards and providing timely updates on billing information. Additionally, I managed the eviction process when necessary. To effectively perform these duties, I utilized AMSI property management software, highlighting my aptitude for managing specialized software tools.

Housekeeper

Harris Comprehensive Cleaning (part-time)

September 2015 to Present

As a Housekeeper with Harris Comprehensive Cleaning, my responsibilities notably encompass maintaining cleanliness and hygiene standards throughout the guest rooms and other sections of the hotel. Each guest room is attended with highest standards of cleanliness, involving tasks like trash removal and cleaning, and replacing bath linens. Adherence to company's standard operating procedures is a priority, ensuring the rooms are always ready and up to the mark for incoming guests. Beyond guests ' rooms, my cleaning duties extend to the kitchen and dining areas, which include thorough cleaning of appliances, counters, cabinets, and tables. Floors throughout the property are routinely vacuumed and washed, and the furnishings are dusted and polished for a welcoming ambience. A key part of my role is to notify the Guest Services department about rooms' readiness, thus contributing to the smooth operation of the establishment. I consistently maintain a courteous and positive attitude when interacting with guests, reinforcing our commitment to always providing excellent and professional service.

Crew Team Member

McDonald’s

April 2012 to September 2015

I served as a Crew Team Member at McDonald's, consistently demonstrating speed and professionalism in customer service. My responsibilities spanned from rigorously maintaining a sanitized workspace, promptly preparing food during peak hours, to displaying leadership by handling Team Lead duties such as ensuring coverage during breaks, counting tills, and managing register closures at shift's end. Throughout this period, my commitment to exceeding service standards was recognized quarterly when I received the Service Superstar Certificate for being the top-performing employee.

Housekeeper

AVI Largo Hotel

April 2012 to May 2015

I fulfilled the role of Housekeeper at AVI Largo Hotel, advancing the cleanliness and overall aesthetic appeal of the property. My responsibilities spanned across several facets of housekeeping ranging from meticulously cleaning guest rooms in line with company standards, removing trash and miscellaneous debris, and ensuring cleanliness throughout the hotel, irrespective of whether they were my assigned areas. Specific cleaning obligations included maintaining the bath, kitchen, and dining areas, vacuuming, and washing floors following standard procedures, and ensuring all furnishings were dust-free and polished. Beyond just cleaning, my role involved seamless communication with the Guest Services team, notifying them of room readiness, and interacting courteously with guests, always projecting a positive attitude.

Deli Associate

Walmart

August 2008 to March 2012

I mastered various roles of supermarket operations. My responsibilities ranged from slicing a variety of meats and cheese to preparing both hot and cold foods to cater to daily sales and specific customer orders. I consistently maintained optimal stock levels on the department shelves while ensuring a clean and hygienic work environment. Customer service was paramount; I excelled in providing exceptional service, offering samples, and ensuring fast and friendly service. Additionally, I was flexible and willing to take on cashier duties at the front register as required.

Education

High School Diploma

Bowie High School - Bowie, MD

June 2008

Skills

Strong Verbal & Written Communication, Organizational Skills (5 years), Interpersonal Skills, Custodial Skills (5 years), Issue Resolution, Detail Oriented (10+ years), Customer Service (7 years), Team Building, Kitchen Experience, Guest Services (3 years), Cleaning Experience, Food Preparation, Laundry, Residential Cleaning, Property Leasing, Fair Housing Regulations, Property Management, CSM Software, Property Management Software, Office 365

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