Restaurant Operations and Business Management

CHRISTOPHER D. SANDERS

**** ********** *** ****** ******, MI 49022 ********************@*****.*** 269-***-****

CAREER PROFILE

Management professional with over 25 years of experience in fast paced restaurant environments. Proficient in improving processes and saving money while efficiently managing day to day operations. Excellent customer service and staff relations with the ability to multi-task. Expertise in staff development and training of new procedures.

PROFESSIONAL EXPERIENCE

Popeyes Chicken Restaurants August 2000 – Current

Business Manager Benton Harbor, Michigan

•Performed multi-functional role by developing and managing business processes and daily operations; manage sales, inventory, payroll and human resources.

•Provided exceptional customer service.

•Spearheaded all recruitment, selection and training of personnel.

•Conducted weekly audits to ensure adherence to business goals.

•Maintained accounting functions for the entire store payroll, vendors, repairs, supply orders.

•Managed all insurance contracts – Business/Medical/Commercial.

PriMart June 2015 – December 2019

Cashier/Customer Service Benton Harbor, Michigan

•Process transactions for fuel, convenience store items and other services.

•Maintain cleanliness and organization inside and outside of the store.

•Check identification for age- restricted purchases. (tobacco, alcohol and lottery)

•Monitor fuel pumps and respond to customers’ needs @ the pump.

•Conduct inventory checks to ensure product availability including special requests from customers.

•Handle emergency situations calmly, including equipment malfunctions or spills and report incidents timely.

Sparty’s August 1998 – July 2000

Student Manager Lansing, Michigan

•Train incoming employees to Open/Close the store properly.

•Balancing Cash Drawers, Open/Closing procedures and update policies & store signage.

•Process transactions for fuel, convenience store items and other services.

•Maintain cleanliness and organization inside and outside of the store.

•Check identification for age- restricted purchases. (tobacco, alcohol and lottery)

•Updating records for supplies, ordering and forwarding of payable/receivables for timely payments.

•Conduct inventory checks to ensure product availability including special requests from customers.

Education / Training Attended Michigan State University, Lansing, MI - December 1999

Business/Administration/Restaurant Management (New Orleans, Louisiana)

References are available upon request.

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