Fluent Bilingual Customer Care Specialist
Resume:
Erika G. Torres
Fluent bilingual English-Spanish providing attention to detail and excellent customer service.
Conroe, TX 77384 ********@***.***
To obtain a challenging position with a well-run organization, providing valuable customer service and proving my worth as a dedicated, trustworthy and reliable team player.
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
D.R. Horton - Conroe, TX
August 2022 to July 2026
Daily processing of warranty requests from homeowners to ensure their home concerns or complaints are handled with the utmost customer satisfaction while problem-solving efficiently and effectively. Working directly with all levels of management and builders on construction building, assigning field technicians to communities and other general office duties. Schedule orientation meetings, survey calls, assist Land Dept. with warranty issues as needed.
Owner/Operator
The Minimalist Housekeeping Co. - Pearland, TX December 2019 to June 2022
Provide reliable, exceptional quality and attention to detail cleaning services to residential homes and commercial spaces. Create networking opportunities and marketing information to gain new clients and retain existing ones. Process state sales tax permits quarterly payments, IRS tax filings, insurances, financial transactions and tracking product inventory.
Branch Office Coordinator/Recruiter
Meador Staffing Services - Pearland, TX August 2016 to October 2018
Responsible for all general office handlings including but not limited to office supplies, building maintenance/IT issues, organizing office events, daily interaction with clients and applicants seeking our staffing services, gathering and processing timesheets on a weekly basis, running reports to ensure all hourly billing was accounted for. Handled confidential employee drug test urine results, personal information/federal background results with utmost detail to ensure privacy at times. Assisted lead recruiters and branch manager with extensive recruiting skills to find our clients top talent in a timely. Worked closely with Accounting Dept. to resolve any payroll issues or errors that may arise. Completed E-verify documents for all branch new hires and WOTC forms, Worker's Comp claims. Maintained exceptional customer service with past, existing and potential clients.
Bilingual Intake Specialist
Riverkids Pediatric Home Health - Pearland, TX August 2015 to March 2016
Responsible for handling incoming calls from families and medical providers regarding Speech, Occupational and Physical therapy services. Handled and processed requests from Social Security Disability office and various government agencies, verified insurance, direct contact with insurance companies and providers to provide excellent customer service. Daily communication with supervisors, insurance reps, therapists and other home health facilities regarding patient's plan of care, billing/coding issues. Faxed and processed evaluations and pre-evaluation reports from therapists, handled medical records requests,
Food Service Applications Clerk
Pearland ISD - Pearland, TX August 2013 to April 2014
Responsible for processing all incoming/outgoing food applications, worked directly with all school personnel and educational directors regarding students meals. Also worked closely with State of Texas officials with any new policies and changes throughout school year. Worked closely with Special Programs Office assisting low-income students with educational necessities and meals. Screened all potential Pre-K students and gathered/verified all income, household requirements. Assisted departmental manager with time keeping and processed all travel reimbursement forms for cafeteria managers.
Engineering, Inspection & Reliability Executive Administrative Asst
Chevron Oil & Gas - Pasadena, TX January 2008 to August 2013
*Assist Management and staff in Engineering and Construction Department with general administrative support in a very organized and efficient manner. Responsible for company wide office supplies, including tracking orders/returns and invoices. Maintain safety man-hour reports, Financial and employee HR files. Handle new hires orientation, HASC safety training, badges, communications policy etc.). Prepare OSHA related transmittal documents, coordinate boiler inspections with Texas licensing officials. Assistant Accounting and Cost Schedulers with invoices and collections. Tracking employee timesheets on a weekly basis as well as numerous departmental budget reports. Perform and coordinate document control duties for various projects.
*Prepared, track and maintains Purchase Orders, RFS for various vendors and contractors. Coordinated office moves within various departments, documented work logs, schedules and other details on TAR (Turnaround) projects. Processed TWIC applications, set up interviews, minute writer for all depts., prepared organization presentations, set up lunch gatherings, point of contact for any office space requests or issues.
Administrative Support Specialist
JSC NASA - Houston, TX March 1999 to June 2007
*Answer incoming calls to main line then transfer in a courteous manner. Handle water/coffee clubs for associates here, attentive to all supplies and invoice payments. Order and deliver business cards for all associates. Assist Human Resources Dept. daily in all employee matters and prepare employment folders, scheduled interviews etc. Maintain multiple kitchenette, copy rooms, and conference rooms organized and well kept. Point of contact for all related issues dealing with Xerox machines, printers, facsimiles and copiers.
*Responsible for a well-organized and efficient work area. Daily tasks include receiving all mail correspondence via U.S. Postal Service, FedEx and DHL and distribute accordingly. Schedule and maintain calendars for numerous conference rooms for associate meetings with customers. Coordinate
all interviews for potential new hires as well as prepare appointments for "Pre-Employment Exams" with Concentra Medical Center.
*Provided administrative support to Inspector General's office, worked directly with astronauts and space shuttle directors with daily administrative tasks, support for launch and landing events at Kennedy Space Center.
Education
General Education Diploma San Jacinto College - Pasadena, TX April 1997 to June 1997
Business Information Processing Lab South Houston High School - Houston, TX September 1994 to April 1997
Skills
•Keyboarding 65 WPM Document Control Answering Multi-Phone Lines Backgrounds Processing Cost Controls HR/Events Adobe Acrobat PowerPoint MS Access Microsoft Picture Excel Acrobat Reader Word Internet Explorer Bilingual
•Fluent in English and Spanish (read, write and speak)
•Organizational Skills
•Data Entry
•Human Resources
•Scheduling
•Microsoft Office
•training
•Payroll
•Administrative Experience
•Project Coordination
•Recruiting
•Microsoft Outlook
•Office experience
•Presentation Skills
•Insurance Verification
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