Operations & Quality Excellence Executive

WILSON WAI, MBA

Markham, Ontario, Canada 647-***-**** *********@*******.***

LinkedIn: https://www.linkedin.com/in/wilson-wai/

Advanced Manufacturing • Operational Excellence • Quality Systems (ISO) • EHS • CAPEX • Supply Chain • KPI/EBIT • SAP1

EXECUTIVE PROFILE

Senior operations leader with 38+ years of progressive responsibility leading site-level manufacturing, engineering collaboration, maintenance coordination, supply chain execution, quality systems, and EHS across complex production environments (precision fabrication, precious metals processing, Tier-1 automotive supply, OEM manufacturing, technology manufacturing). MBA (Finance) + Mechanical Engineering with a proven record improving OTIF, quality returns, productivity (30%+), cost containment, capital planning/execution, equipment lifecycle management, and customer performance. Experienced leading multi-department teams with 8–10 direct reports and driving disciplined KPI governance through forecasting, capacity planning, and structured continuous improvement.

Regulated manufacturing readiness (transferable to MedTech): Deep leadership in ISO-based quality systems, internal audits, document control, corrective actions, complaint/return investigations, traceability/inventory controls, EHS risk assessments, and customer-spec compliance—foundational capabilities for highly regulated environments.

EXECUTIVE IMPACT (MOST RELEVANT TO SIEMENS HEALTHINEERS)

Delivery & quality performance: Achieved 98% on-time delivery and <1% product returns (Umicore).

Operational excellence: Delivered 30%+ productivity improvement via process improvement/CI; reduced overtime 30% and improved shipment defect rate to ~1% (NY Hang).

Capital investment leadership: Managed ~$2M/year CAPEX machinery replacement/modernization program supporting throughput and process improvement (Umicore).

Enterprise/global execution: Led a 3.5-year multi-million-dollar Tier-1 program transfer (NZ China): sourcing, contracting, development, testing, pilot, mass production, and shipment scheduling (EGR Group).

Working capital improvement: Reduced material lead time and inventory stock by 50% (NY Hang).

CORE COMPETENCIES (ATS KEYWORDS)

Enterprise / Site Operations: Site Leadership • End-to-End Manufacturing • Production Planning & Scheduling • Capacity & Constraint Management • Maintenance & Reliability • Equipment Commissioning/Decommissioning

Strategy / Profitability: EBIT & KPI Delivery • Forecasting • Budgeting • Cost Optimization • Inventory Control • Working Capital

Operational Excellence: Lean Manufacturing • Continuous Improvement • Process Optimization • Standardization • Productivity Improvement • Automation/Equipment Upgrades

Quality / Compliance: ISO 9001/9000 • ISO 14001 • TS16949 • Internal Audits • Document Control • Complaint/Return Investigation • CAPA mindset (corrective actions)

Supply Chain / Procurement: Supplier Management • Global Sourcing • Contract Negotiation • Materials Planning • On-time Supplier Delivery

EHS Leadership: Safety Programs • Risk Assessment • Environmental Management Systems • Training Compliance

Systems & Tools: SAP (operations reporting) • FMEA • DOE • SPC

PROFESSIONAL EXPERIENCE

APS METAL INDUSTRIES INC — Ontario, Canada Aug 2021 – Present

Precision metal fabrication (fiber laser cutting, TIG welding, brake press forming, precision machining)

PLANT MANAGER (Site Operations Leader) 8–10 Direct Reports

Lead multi-department plant operations to deliver on-time performance, quality, and customer specification adherence in a fast-paced, job/production environment.

Own production execution including scheduling, capacity planning, inventory control, and daily prioritization to match demand changes.

Direct equipment lifecycle activities: commissioning/decommissioning, repairs, preventive maintenance, and uptime stabilization.

Produce plant-level reporting including Forecast, Capacity, and KPI analysis; manage costs to support facility-wide EBIT/KPI targets.

Interface with Sales/CSR/customers to align delivery commitments and resolve complaints/returns with structured investigation and corrective action follow-through.

Act as custodian of ISO documentation (policies, procedures, instructions, records) and drive standardization/continuous improvement through disciplined document control.

Lead process safety and risk assessment activities and reinforce compliance with safety/environmental expectations and legal requirements.

Drive workforce planning and capability building: staffing adjustments, training upgrades, and skills development to strengthen bench depth.

UMICORE PRECIOUS METAL CANADA INC — Ontario, Canada May 2018 – Jul 2021

Precious metals products; assaying and refining services

PLANT MANAGER 8–10 Direct Reports

Key Outcomes: 98% OTIF <1% returns 30%+ productivity increase ~$2M/year CAPEX

Led production performance using SAP operations reporting to manage budgets, labor hours, cycle performance, and equipment uptime.

Coordinated production and maintenance schedules to execute repairs/services cost-effectively while protecting delivery commitments.

Managed production and inventory strategy to strengthen operating profit through cost control and quality performance.

Ensured semi-finished orders shipped on time and within specification; served as escalation point for complaints/returns, including inventory control and mass-balance validation.

Drove strategic/tactical manufacturing planning: quality improvement, productivity gains, process improvements, and equipment/automation development.

Ensured adherence to EHS and ISO requirements; executed training needs and legal/company compliance for equipment commissioning/decommissioning.

EGR GROUP – INTERNATIONAL SOURCING DIVISION Jul 2011 – Apr 2018

Automotive OEM and aftermarket accessories/parts manufacturer (~800 employees)

ENGINEERING AND BUSINESS MANAGER

Led end-to-end transfer of a troubled multi-million-dollar Tier-1 automotive program from New Zealand to China, from feasibility through validation/testing, pilot, mass production launch, and shipment scheduling.

Structured supplier manufacturing processes to achieve repeatable quality; ensured products/processes matched supplier capability and program requirements.

Sourced suppliers and negotiated contracts; coordinated global stakeholders to maintain on-time delivery and development milestones.

Utilized FMEA, DOE, SPC to strengthen robustness of product/process performance and testing discipline.

MAJOR KITCHEN AND BATHROOM CO. LTD Jul 2010 – Jul 2011

GENERAL MANAGER

Delivered annual budgets, operating plans, and Board reporting; aligned Finance/Purchasing/HR to strategic goals.

Implemented KPI-driven management cadence and department targets to improve productivity and operating discipline.

ERICKO JEWELRY AND ACCESSORIES CO. LTD Jan 2009 – Jun 2010

GENERAL MANAGER

Established a new manufacturing facility within 18 months: machinery purchase, leadership hiring, and implementation of purchasing/manufacturing/QC/shipping/finance/reporting systems.

Negotiated third-party vendor terms and implemented service/productivity measurement.

NY HANG MANUFACTURING CO. LTD Jul 2007 – Dec 2008

GENERAL MANAGER

Key Outcomes: +30% productivity -30% overtime defect reduction to ~1% -50% inventory/lead-time

Led tactical operations across multi-process manufacturing; maintained compliance to ISO9000, ISO14000, TS16949.

Implemented lean manufacturing and reorganized assembly structure to improve ownership, throughput, and product quality.

Reduced inventory and lead time by 50%, strengthening working capital and responsiveness.

STD SYSTEMS INC — Ontario, Canada 1990 – 2007

GENERAL MANAGER (2000–2007) BRANCH MANAGER (1993–2000) PROJECT COORDINATOR (1990–1993)

Built national sales/service network and enterprise accounts; produced financial reporting for shareholders/bankers and strengthened operational controls.

Implemented JIT purchasing processes; executed national/regional product campaigns.

STACKPOLE LTD. — Ontario, Canada 1986 – 1990

DESIGN ENGINEER

Developed a high-efficiency transmission oil pump for GM/Saturn used in mass production; CAD/simulation and launch coordination.

EDUCATION

MBA, York University (Finance/Accounting/Marketing)

B.A.Sc. Mechanical Engineering, University of Toronto

CERTIFICATIONS

ISO 14001:2015 Lead Auditor Canadian Investment Funds Course (2023) LLQP (2023)

LANGUAGES

English (Fluent) Cantonese (Native) Mandarin (Fluent)

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