Experienced Customer Service & Compliance Agent
Resume:
CLAUDINE WILDEMANS
Cape Town, South Africa
**************@*****.***
PROFESSIONAL SUMMARY
Dedicated and detail-oriented Administrative Professional with over 10 years of experience in compliance, records management, customer service, and fraud risk assessment. Proven ability to manage confidential information, maintain accurate documentation, and ensure adherence to policies and procedures. Highly organized with strong communication and problem-solving skills, committed to delivering efficient administrative support within public sector environments.
CORE SKILLS
- Office Administration & Coordination
- Records Management & Filing Systems
- Data Capturing & Database Maintenance
- Compliance Monitoring & Regulatory Adherence
- Report Writing & Documentation
- Fraud Detection & Risk Analysis
- Customer Service & Public Relations
- Confidential Information Handling
- Microsoft Office (Word, Excel, Outlook)
PROFESSIONAL EXPERIENCE
Security / Fraud Auditor / Security Risk & Compliance (SRC)
2021 – Present
- Conduct audits and ensure compliance with policies
- Analyze transactions to identify fraud risks
- Compile reports and maintain accurate records
- Perform quality checks on customer interactions
- Handle sensitive information confidentially
Customer Service Agent
2017 – 2020
- Managed customer queries and updated records
- Maintained accurate documentation
- Assisted with account and administrative queries
Transcriptionist
2014 – 2017
- Transcribed and edited documents accurately
- Maintained confidentiality
- Met strict deadlines
Customer Service Agent / Receptionist (Old Mutual)
2006 – 2013
- Welcomed and assisted clients professionally at reception
- Managed incoming calls, emails, and front-desk enquiries
- Scheduled appointments and coordinated meetings
- Maintained filing systems and updated client records accurately
- Handled incoming and outgoing correspondence
- Provided administrative support to staff and management
- Assisted with claims, policy queries, and customer requests
- Ensured a clean and organized reception area
EDUCATION
Matric (Grade 12)
Princeton High School
CERTIFICATIONS
Amazon Learn:
- Credit Card Fraud Training
- Risk Management
- Social Engineering Fraud
- Preventing Money Laundering
- Security Awareness
REFERENCES
Available upon request
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