Technical Support Representative and Coordinator

CHEKETHA BERRY

Oklahoma City, OK *****

580-***-**** csamilton40@gmail

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Team Support Specialist 01/2022 to 07/2022

Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Maintained helpdesk and maintenance activities between customer calls and vendor interactions. Mentored other technologists and support professionals to provide professional development and skill enhancement.

RED RIVER COMMUNITY CORPS-COWIB

Oklahoma City, OK

AmeriCorps VISTA-Program Efficiency Coordinator 05/2020 to 09/2021

Answered calls and interacted with community members to provide information on advocacy services. Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.

Demonstrated leadership by making improvements to work processes and helping to train others.

RED RIVER COMMUNITY CORPS-PIVOT YOUTH SERVICES

Oklahoma City, OK

AmeriCorps VISTA-Volunteer Coordinator 04/2018 to 09/2018

Wrote, implemented and enforced volunteer program policies, procedures, and standards. Leveraged staff feedback to promote volunteers into new or open permanent positions.

WALMART

Midwest City, OK

Overnight Stock-Bakery Associate 03/2013 to 09/2017

Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.

Updated pricing and sales signs to promote merchandise.

Assisted customers with product, promotion, and policy information.

Removed expired and overripe items to provide freshest options and eliminate health risks.

Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.

EDUCATION AND TRAINING

ASSOCIATE OF APPLIED SCIENCE: HUMAN SERVICES 01/2018

Ultimate Medical Academy - Clearwater, Clearwater, FL

BACHELOR’S GENERAL STUDIES – HUMAN SERVICES

Southern New Hampshire University-New Hampshire 12/2024

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