IT SYSTEMS ADMIN/ENGR

TINA HERRING

Jacksonville, FL 240-***-**** **********@*******.*** linkedin.com/in/tina-herring Systems Administrator Microsoft 365 Azure Endpoint & Identity Administration Jacksonville, Florida

PROFESSIONAL SUMMARY

Systems Administrator with 4+ years of progressive experience supporting 115+ users across multiple office locations and remote environments. Experienced in Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Exchange Online, endpoint administration, identity and access management, networking, remote access, and enterprise application support. Strong background in troubleshooting complex technical issues, managing user and device lifecycles, supporting cloud and on-premises environments, and maintaining reliable IT operations. Currently expanding Azure administration skills through a hands-on home lab and preparation for the Microsoft Azure Administrator (AZ-104) certification.

CORE TECHNICAL SKILLS

Microsoft & Cloud

Microsoft 365 Microsoft Entra ID (Azure AD) Active Directory Intune Exchange Online Azure AD Connect Microsoft Teams Microsoft MFA Windows 10/11 Identity & Access

User Provisioning Account Administration Access Control Microsoft MFA Duo MFA Password

& Account Support User Lifecycle Management

Systems & Networking

DNS DHCP VPN FortiClient Cisco VPN WAN Connectivity Wi-Fi Troubleshooting Network Ports Switch Connectivity Remote Desktop Datto RMM Endpoint & Device Administration

Windows Endpoint Management Device Deployment System Imaging Software Installation Windows Updates Security Updates Endpoint Troubleshooting Mobile Device Support Remote/Home Office Setup

Enterprise Applications

iManage Work 10 Egnyte Aderant TabFusion Adobe Zoom DocuSign Exclaimer Cloud 8x8 Hardware & Infrastructure

Ricoh MFDs Zebra Printers HP Printers Network Printing Conference Room Technology Loaner Equipment Hardware Deployment

Security & Operational Support

ThreatLocker Endpoint Application Control Security Update Support Secure Software Installation Procedures Security Awareness Support IT Documentation & SOPs TINA HERRING

Jacksonville, FL 240-***-**** **********@*******.*** linkedin.com/in/tina-herring PROFESSIONAL EXPERIENCE

SYSTEMS ADMINISTRATOR / IT SUPPORT SPECIALIST

Rogers Towers, P.A. — Jacksonville, Florida

2024–Present

• Administer and support Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Exchange Online, Teams, MFA, and Windows environments for 115+ users across multiple offices and remote locations.

• Manage user lifecycle activities including account provisioning, access, onboarding, offboarding, licensing, and application assignments.

• Troubleshoot Microsoft 365 and Exchange issues including Outlook connectivity, synchronization, Global Address List updates, mailbox/archive management, search, and client performance.

• Support endpoint management and Windows 10/11 administration, including operating system updates, security patches, device maintenance, software installation, and deployment.

• Use Datto RMM for remote endpoint access, monitoring, troubleshooting, and device administration.

• Support and troubleshoot enterprise applications including iManage Work 10, Egnyte, Aderant, TabFusion, Adobe, Zoom, DocuSign, Exclaimer, and 8x8.

• Support identity and remote-access technologies including Microsoft MFA, Duo MFA, FortiClient VPN, and Cisco VPN.

• Troubleshoot network connectivity involving DHCP, DNS, WAN connectivity, Wi-Fi, switches, network ports, and remote VPN environments.

• Work within ThreatLocker security controls by placing approved user devices into the appropriate elevated learning mode when required for authorized software downloads or installations, then returning devices to standard protection.

• Deploy, configure, and troubleshoot tablets, laptops, mobile devices, printers, Ricoh MFDs, Zebra label printers, conference room systems, and remote/home- office equipment.

TINA HERRING

Jacksonville, FL 240-***-**** **********@*******.*** linkedin.com/in/tina-herring

• Investigate recurring technical incidents, identify practical resolutions or workarounds, document findings, and coordinate with vendors or internal teams when escalation is required.

• Contribute to the development and maintaining of SOPs, technical documentation, training materials, and new-hire IT procedures, including documenting hands-on processes and recurring tasks.

• Maintain IT asset and loaner equipment processes and support hardware deployment across office and remote environments.

FLOOR SUPPORT TECHNICIAN / IT SUPPORT

Rogers Towers, P.A. — Jacksonville, Florida

2023–2024

• Provided technical support for users across multiple office locations, resolving hardware, software, networking, printing, account, and connectivity issues.

• Supported workstation deployments, software installation, endpoint troubleshooting, conference room technology, and remote users.

• Assisted with Active Directory, Microsoft 365, enterprise applications, user account administration, and systems administration tasks.

• Progressively assumed broader systems administration responsibilities, resulting in promotion to Systems Administrator.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Microsoft Azure Administrator (AZ-104) In Progress — Hands-on Azure Home Lab & Certification Preparation Course 2026

• CompTIA Security+ (SY0-701) Course Completion Certificate, Udemy 2025

• Project Management Foundations Cours Completion, LinkedIn Learning 2025

• Microsoft 365 Endpoint Administrator Associate (MD-102) Certificate 2024

• Google IT Support Professional Certificate 2022

• AWS Cloud Practitioner Essentials – Course Completion Certificate 2022

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