Office Admin Clerk & Office Coordinator

MICHELLE THABISENG MTIMKULU

Office Coordinator

Pretoria, Gauteng, South Africa +27-63-692-**** ****************@******.***

PROFESSIONAL PROFILE

Proactive, solution-oriented Customer Support and Administrative Professional with 5+ years of experience coordinating team schedules and calendars, maintaining records and trackers, and resolving customer and stakeholder queries across phone, email and CRM channels. Skilled at investigating issues thoroughly rather than passing them on, using good judgement about when to solve a problem directly and when to escalate it, and comfortable monitoring deadlines and flagging delays before they become problems. Known for a friendly, plain-speaking communication style, careful attention to detail in agendas, written correspondence and record-keeping, and a calm, organized approach under pressure in fast-paced environments. Comfortable working independently in a fully remote, UK-hours role, with a quiet home workspace and reliable internet.

CORE COMPETENCIES

Customer Query Resolution (Phone, Email & Correspondence) Issue Investigation & Root-Cause Follow-Up Escalation Judgement & Independent Problem-Solving CRM & Ticketing Systems Team Schedule & Calendar Coordination Agendas, Minutes & Follow-Up Actions Supplier Liaison & Order Tracking Deadline Monitoring & Delay Flagging Onboarding & New Starter Support Clear Written Communication & Documentation Complaint Pattern Identification & Feedback Customer Follow-Up & Satisfaction Checks Confidentiality & Professional Discretion Microsoft Office Suite Google Workspace & AI Tools Task Management Tools (Asana, Trello, Monday) Expenses & Purchase Order Processing Fast-Paced, High-Growth Environments Remote / Virtual Work

PROFESSIONAL EXPERIENCE

Executive Assistant – Lynn Printing and Embroidery December 2023 – August 2026

•Acted as first point of contact for internal and external stakeholders, responding to queries by phone, email and in person, and investigating issues fully before resolving or escalating them.

•Maintained accurate, up-to-date records and correspondence logs, applying close attention to detail across all documentation.

•Wrote clear reports, agendas and correspondence, adapting tone and detail for different audiences — a skill directly applicable to drafting help articles and canned responses.

•Identified recurring issues and process gaps and fed them back to management, contributing to workflow and operational improvements.

•Monitored deadlines and followed up proactively with stakeholders on outstanding action items, flagging delays early and confirming resolution and satisfaction.

•Handled confidential information and records with a high level of discretion and professional ethics.

•Coordinated cross-departmental communication in a fast-paced environment, adapting quickly to shifting priorities.

•Liaised informally with suppliers and service providers, including office and printing suppliers, and tracked orders through to delivery.

•Supported onboarding logistics for new starters, including equipment set-up and first-day schedules.

•Used task-management tools, including Trello, to track team priorities and deadlines, and processed routine expense claims and purchase orders.

Call Centre Agent – Workerslife Direct October 2021 – October 2023

•Responded to high volumes of customer queries by phone and email, maintaining exceptional service standards under pressure.

•Investigated customer issues thoroughly and resolved them directly wherever possible, escalating complex matters appropriately and ensuring timely follow-through.

•Kept CRM and case records accurate and up to date, logging every interaction with strong attention to detail.

•Prepared clear, professional written communications and customer correspondence, maintaining a friendly, plain-speaking tone.

•Followed up with customers to confirm issues were fully resolved to their satisfaction.

Administrative Assistant – Lynn Printing and Embroidery January 2019 – August 2021

•Coordinated office communications, emails and telephone enquiries, resolving queries directly where possible.

•Prepared and distributed professional correspondence and reports with a high degree of accuracy.

•Organized meetings and recorded accurate minutes to support decision-making.

•Maintained financial and personnel records while ensuring confidentiality.

EDUCATION

Bachelor of Applied Social Sciences – South African College of Applied Psychology (SACAP), 2021

REFERENCES

Ntokozo Sibeko – Supervisor, Workerslife Direct 012-***-**** 068-***-**** *******.******@***********.**.**

Amoslyn Nikele – CEO, Lynn Printing and Embroidery 012-***-**** 069-***-**** *******@******.***

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