Multi-Unit Restaurant Operations Executive

VIVEK RANA

Melissa, TX 214-***-**** ***********@*****.***

EXECUTIVE PROFILE

Results-driven multi-unit operations executive with 20+ years of progressive leadership experience driving operational excellence across corporate and franchise restaurant organizations. Proven success leading 14 restaurant locations representing over $22 million in annual revenue while improving profitability, accelerating sales growth, developing high-performing leaders, and executing strategic business initiatives. Recognized for transforming operations, leading new restaurant openings, and building cultures of accountability that consistently deliver exceptional financial and operational results.

EXECUTIVE CAREER HIGHLIGHTS

• 20+ years of progressive multi-unit restaurant leadership.

• Currently oversee 14 restaurant locations generating approximately $22 million in annual revenue.

• Supported 6 franchise ownership groups operating 59 restaurants throughout Texas.

• Successfully led 26 new restaurant openings (18 Marco's Pizza, 8 Long John Silver's).

• Achieved 15.41% year-over-year sales growth.

• Improved profitability by 3.82% through disciplined operational execution.

• Increased guest satisfaction (OSAT) by 8% period over period.

• Reduced food cost by 0.30% and labor cost by 0.22% while maintaining service standards.

• Developed and promoted 14 restaurant leaders throughout career.

• Expert in P&L management, franchise operations, operational turnarounds, leadership development, and strategic planning.

SELECTED CAREER ACHIEVEMENTS

• Directed operations for 14 restaurants producing over $22 million in annual sales.

• Successfully opened 26 restaurants across multiple brands.

• Improved profitability by 3.82% through enhanced operational controls and cost management.

• Delivered 15.41% year-over-year sales growth.

• Improved guest satisfaction scores by 8% period over period.

• Reduced food cost by 0.30% and labor cost by 0.22% while protecting guest experience.

• Promoted 14 leaders into Restaurant General Manager, Area Coach, and other leadership roles.

• Built strong partnerships across Operations, HR, Finance, Marketing, Training, Facilities, and Supply Chain.

PROFESSIONAL EXPERIENCE

MARKET DIRECTOR

Long John Silver's January 2024 – Present

• Lead operations for 14 restaurants generating more than $32 million in annual revenue.

• Direct P&L performance across a $22M+ annual business portfolio.

• Improved profitability by 3.82%.

• Achieved 15.41% year-over-year sales growth.

• Increased OSAT by 8% period over period.

• Reduced food cost by 0.30% and labor cost by 0.22%.

• Successfully opened 8 new Long John Silver's restaurants.

• Partner with cross-functional teams to drive operational excellence and leadership development.

DIRECTOR OF OPERATIONS / AREA REPRESENTATIVE / OPERATIONS FIELD CONSULTANT

Marco's Pizza January 2021 – January 2024

• Supported 6 franchise ownership groups operating 56 restaurants.

• Successfully led 18 new restaurant openings.

• Conducted executive business reviews focused on profitability, sales growth, operational excellence, and guest experience.

• Led four Area Managers across three operating markets.

• Guided restaurant recoveries, leadership transitions, and market expansion initiatives.

SENIOR AREA COACH

Taco Bell January 2017 – January 2021

• Directed multi-unit restaurant operations across a high-volume portfolio.

• Developed high-performing Restaurant General Managers through coaching and accountability.

• Improved operational consistency, labor performance, and profitability. RESTAURANT GENERAL MANAGER / MARKET TRAINING MANAGER Taco Bell January 2013 – January 2017

• Led a market training restaurant.

• Developed future Restaurant General Managers and Assistant Managers.

• Improved guest satisfaction, operational execution, and profitability. ASSISTANT GENERAL MANAGER

Braum's Ice Cream & Dairy Stores January 2003 – January 2013

• Managed daily operations while leading teams of 20+ employees.

• Improved productivity, labor efficiency, inventory control, and guest satisfaction. CORE LEADERSHIP EXPERTISE

Multi-Unit Operations • P&L Management • Executive Leadership • Strategic Planning • Franchise Operations • Corporate Operations • Leadership Development • Operational Turnarounds • New Restaurant Openings • Profit Improvement • Labor Optimization • Food Cost Management • Guest Experience • Operational Excellence • Cross-Functional Leadership

TECHNOLOGY

HotSchedules • Macromatix (MMX) • Delaget • Paylocity • Workstream • Ecotrak • Testo • Microsoft Excel • Microsoft PowerPoint • Microsoft Teams • Outlook • Power BI

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