Customer Service & Salon Operations Professional

Ronda Michelle Fenn

*** **** *** *****, ********, UT 84059 • 307-***-**** • **************@*****.*** PROFESSIONAL SUMMARY

A highly motivated and organized individual with excellent communication and interpersonal skills, and the ability to work effectively in both team and individual settings. Always looking for new challenges and opportunities to develop my skills. I was a licensed Cosmetologist with 23+ years of experience managing the day-to-day operations of successful salons. Exceptional customer service professional with a proven record in retail sales, inventory management, scheduling, and team collaboration. Adept at building lasting client relationships, resolving issues calmly, and maintaining a welcoming, organized environment. Highly organized, self-motivated, and comfortable juggling multiple priorities under pressure. SKILLS & ABILITIES

Self-Motivated Extremely Organized Strong Verbal Communication Excellent Phone Etiquette Inventory Management Customer Retention Conflict Resolution Safety & Sanitation Retail Sales PROFESSIONAL EXPERIENCE

Parts Delivery Driver Principle Distribution Austin, TX May 2021 – September 2022

● Delivered automotive parts across Larry H. Miller facilities throughout the region.

● Maintained accurate delivery logs and ensured timely transportation of critical parts.

● Provided excellent customer service to facility staff and management.

● Demonstrated consistent reliability and punctuality in meeting all delivery schedules. Package Handler FedEx Vineyard, UT February 2021 – April 2021

● Sorted packages and loaded delivery trucks efficiently and accurately.

● Coordinated shipping lanes to ensure smooth workflow operations. Seasonal Retail Associate Costco Orem, UT October 2019 – January 2020

● Delivered exceptional customer service during peak holiday shopping season.

● Assisted customers with product location and inquiries in a fast-paced environment.

● Maintained organized, well-stocked merchandise displays and processed transactions accurately.

● Collaborated with team members to ensure smooth store operations. Licensed Cosmetologist — Self-Employed BeautyWorks by Michelle Jackson, Wy September 2013 – October 2018

● Operated independent cosmetology business, managing all client scheduling and services. Licensed Cosmetologist — Self-Employed Serenity Salon Jackson, Wy December 2010 – September 2013

● Provided full-service cosmetology in an independent booth-rental arrangement. Licensed Cosmetologist Foxy Lady Salon Jackson, Wy January 1995 – November 2010

● Followed all protocols for scheduling and managing salon appointments efficiently.

● Greeted guests warmly and professionally to create a positive first impression.

● Answered a high-volume, multi-line telephone promptly and with courtesy.

● Processed guest credit card transactions and maintained accurate financial records.

● Inventoried, ordered, and stocked salon product lines to ensure availability.

● Handled guest complaints calmly and professionally, maintaining client loyalty.

● Maintained work area in clean, sanitary condition in compliance with all health standards.

● Adhered to established opening and closing procedures with consistency. EDUCATION

Cosmetology Certificate — Career Beauty College— Rexburg, ID August 1993 – October 1994 High School Diploma — South Fremont High School — St. Anthony, ID August 1989 – May 1993

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