Customer Service & Behavioral Support Professional

BARBIE DOZIER

+1-267-***-**** / ***********@*****.*** / 5640 N Marvine St, Philadelphia, PA 19141

Summary

Highly-motivated professional with exceptional customer service, administrative and organizational skills, seeking to

secure a position with a premier organization dedicated to serving people with excellence. Experienced in working in high-

stress environments. An excellent team-player who thrives under pressure.

Passionate about helping people and making an impact.

Willing to relocate to: Philadelphia, PA

Work experience

Behavioral Support Professional

Porters Educational Center • Philadelphia, PA

August 2013 to Present

• Working with students to reinforce learning of material or skill initially introduced by the teacher by assigning

appropriate tasks, completing one-on-one tutorials, and implementing tailored teaching solutions;

• providing behavior support and intervention strategies

• Implementing de-escalation techniques, crisis management, and physical restraint if necessary to maintain the safety of

all students and staff;

• Working with the teaching staff to monitor the class schedule;

• Assisting teachers with lesson preparation by proving them with social emotional lessons for the class. For example

teaching them to teach children how to be a good friend, thqt hands are not for hitting and how to calm themselves

when they are angry.

• Revising lesson material with students individually or in small groups to make dure that they understand the social

emotional lesson.

• Ensuring the classroom environment is safe and clean;

• Overseeing students during non-classroom times including in-between classes, during lunch, and on-field excursions;

• Collaborating with lead teachers to recognize issues students are facing and recommend solutions;

• Documenting student progress and communicating with parents to keep them informed of whats happening

throughout the day also recommending outside services if needed. For instance speech,OT, or SI. Or one on one

support.

• Helping lead teachers to create lesson plans for their children that may have a delay in any area.

• Complying with state, school, and class rules and regulations; and

• Attending all training classes, parent conferences, and faculty meetings.

Home Health Aide (HHA)

Five Star Companion Care • Philadelphia, PA

March 2018 to July 2018

To assist with medication reminders,showers, assing with using the bathroom, and sometimes food prep.

Special Needs’ Worker

Unlimited Staffing H.H.A. • Philadelphia, PA

September 2006 to September 2013

• Assisted with individuals with Cerebral Palsy;

• Assisted individuals with performing important daily activities;

• Facilitated daily personal hygiene and dressing tasks;

• Performed home based tasks such as food preparation and housework;

• Undertook tasks outside the home such as shopping;

• Ensured a varied program of social activities;

• Provided emotional support and friendship; and

• Supported individuals with developing and completing personal development plan goals.

Special Needs’ Support Worker

Edward T. Steel • Philadelphia, PA

September 2011 to June 2013

• Provided educational, relational and social experiences for Pre-K students with special needs in classroom environments;

• Supported students with completing daily lesson plans; and

• Developed effective relationships within workgroup and with children/families.

Medical Assistant

Health Center • Philadelphia, PA

July 1996 to September 2006

• Documented medical histories;

• Explained treatment procedures to patients;

• Prepared patients for examinations;

• Assisted the physician during examinations;

• Collected and prepared laboratory specimens;

• Performed basic laboratory tests;

• Instructed patients about medication and special diets;

• Transmitted prescription refills as directed;

• Phlebotomy;

• Preformed electrocardiograms; and

Preformed administrative duties.

Education

Upper secondary education

Grand Canyon University • Phoenix, AZ

August 2024 to Present

High school

Strawberry Mansion High School • Philadelphia, PA

June 2022 to June 2022

Uptown sterile processing • Philadelphia, PA

June 2022 to June 2022

Diploma

COMMONWEALTH OF PENNSYLVANIA SECONDARY SCHOOL DIPLOMA (CSSD), Board of Education, • Philadelphia, PA

October 2016 to October 2016

Medical Assistant

Harrison Career Institution • Philadelphia, PA

June 2003 to June 2003

High school diploma or GED

Associate's degree

Skills

Data collection Dressing assistance Medical terminology Internet and Social Media

Clerical experience Behavioral health Typing Youth organization childcare experience

Communication skills Teaching Clear language communication OSHA Commercial cleaning

Practicing as a mental health professional Patient observation Childhood development Nursing

Care coordination Maintaining patient confidentiality Assisting with ADLs

Experience with individuals with mental health conditions Outpatient Housekeeping assistance

Time management Computer literacy Mobility assistance Working with people with disabilities

Employee relationship building Record keeping Working with people with developmental disabilities

Food preparation Special needs Patient care Lesson planning Classroom experience

Conflict management Grammar Experience Research Childcare HIPAA Working with youth

Phone etiquette CPR certified Medical records Report writing Medical office experience

Bathing assistance Leadership Home health Supervising experience Public relations Empathy

Patient transport Deal closing Problem-solving Applied Behavioral Analysis (ABA) for children

Cleaning Infection control Personal grooming assistance De-escalation techniques

Working with geriatric patients Behavior management Sanitation Home care

Working with people with autism Customer service Crisis intervention Care plans Sales

Medical receptionist Phlebotomy Multitasking Achieving HIPAA compliance Interpersonal Skills

Oral and Written Communication Skills Early childhood education Preschool teaching Senior care

Computer skills PTSD Care Computer operation English Retail math

Home health agency experience Phlebotomist Referral coordination Teamwork

Experience with individuals with cognitive disabilities Clinical documentation Direct patient care

Guest services Microsoft Office (Word, Excel, PowerPoint, Outlook) In-home healthcare experience

Experience with children Preschool experience Pediatric first aid Experience Working With Students

Relationship management Positive reinforcement (classroom management strategies) Special education

Tutoring Direct support

Certifications

CPR Certification

Child Development Permit

Childcare Certification

Paraprofessional Certification

Child Development Associate Certification

First Aid Certification

AED Certification

BLS Certification

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