Customer Service Representative - Call Center Pro

PROFILE

service environments. Proven ability to build strong client relationships through active listening, clear communication, SKILLS

• Active Listening & Clear Communication

• Customer Support & Issue Resolution

• Inbound & Outbound Call Handling

• Appointment Scheduling & Follow-Ups

• Data Entry & Documentation Accuracy

• Microsoft Office (Word, Excel, Outlook)

PROFESSIONAL EXPERIENCE

Customer Service Representative

• Scheduled no-cost Prospective Health Assessments through inbound and outbound calls.

• Addressed customer concerns and provided accurate, clear information. Customer Service Representative

• Supported prior authorization processes and documented interactions accurately. Polyvalent Worker / Customer Service Representative

• Consistently met and exceeded sales and service performance targets.

• Built strong client relationships through proactive follow-ups and quality service. SYSTEMS & TOOLS

• Express Scripts (CRD)

LANGUAGES

• French: Native

• English: Professional Proficiency

ROBENSON PIERRE

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.

• give explanation about how to refill the prescription. 07/2020 – 11/2022

• Increased sales revenue by consistently meeting and exceeding sales targets. 07/2017 – 04/2020

Personable and dedicated Customer Service Representative with extensive experience in call center and remote 02/2024 – 02/2026

– Out Plex, Miami

– BroadPath (Remote), Miami

– Arise (Remote), Miami

Florida, USA +1-510-***-**** ************@*****.***

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