Administrative Support & Customer Service Specialist

MIKAYLA KING

San Antonio, TX

252-***-**** ***********@*****.***

ADMINISTRATIVE SUPPORT CUSTOMER SERVICE DATA ENTRY

Administrative Professional with a proven ability to be a corporate steward interacting and collaborating with multiple levels of management and diverse cultural audiences. Possesses a comprehensive background in office management, technical support, personnel supervision, customer service, and administrative duties. Excelled independent virtual worker, diligently performed duties with accuracy and thoroughness while maintaining the flexibility to collaborate with coworkers and produce results that benefit the company as a whole.

Administrative Support

Leadership Supervision

Data Analysis

Process Optimization

Training Development

Technical Support

Microsoft Office Suite

Customer Communication

Marketing Sales

OVERVIEW OF KEY ATTRIBUTIONS

Exceptional Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.

Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

PROFESSIONAL EXPERIENCE

GPAC Recruiting – Remote Nov 2022 – Present

Talent Acquisition Partner

Conducted an average of 80-100 calls per day, utilizing strong communication skills to screen, qualify and present candidates to hiring managers

Utilized multiple sourcing techniques to find qualified candidates from various job boards, social media sites, and referrals, resulting in a 20% increase in the candidate pool

Maintained a high volume of job postings daily, ensuring job descriptions were accurate and attractive to job seekers, resulting in a 10% increase in applicant volume

Developed and implemented a successful email marketing campaign, sending 2-5 bulk emails to over 400 recipients per company, resulting in an increase in candidate response rate by 15%

United States Army – Various Locations Oct 2017 – May 2022

Unit Supply Specialist Logistics Specialist

Managed the department's property accountability system, completing equipment transfers and assigning property

Supervised various inventories by controlling costs, monitoring progress, training 6 personnel, preparing for inspection/audits, and estimating stock necessary to continue operations

Worked directly with vendors and suppliers to streamline operations, distribute property, generate transportation movements, and resolve discrepancies

Secured and controlled all sensitive items, including weapons and ammunition; prepared and disseminated executive level logistics reports to the division

Saved the U.S. Army $28K by recovering inoperable equipment and returning it back into the Army Supply Retail System

Coordinated with multiple civilian agencies to assist soldiers improve operations increased efficiency by 15%

SPECIALIZED PROFESSIONAL DEVELOPMENT

Combat Life Saver Course Combatives Quartermaster Logistics Course

TECHNICAL SKILLS

Software: Microsoft Office, Access, Word, Excel, PowerPoint, OneNote, Outlook, SharePoint

Operating Systems: Mac / Microsoft Windows

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