Operations & Administrative Analyst Resume

DERRICK J. DEANS

Vallejo, CA • 510-***-**** • ***************@*****.*** •LinkedIn: www.linkedin.com/in/derrick-deans-1a5b99114

Professional Summary

Detail oriented Operations & Administrative Analyst with experience supporting deal teams, pricing workflows, and cross functional process improvements in fast paced corporate environments. Skilled in managing system updates, documenting processes, troubleshooting data discrepancies, and collaborating with PMs, sellers, and cross functional stakeholders. Adept at handling ticket pipelines, drafting clear pricing guidance, and ensuring accuracy across CRM, ERP, and internal systems. Strong communicator with proven success in high volume, detail critical environments.

Core Skills

Jira Ticket Management • Pricing Updates • Configuration Changes

Process Documentation • “How to Price” Guidance Drafting

Data Quality Troubleshooting • Root Cause Analysis

CRM & ERP Systems (Salesforce, SAP SRM, SAP CATS, Dynamics 365)

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Cross Functional Collaboration • PM Interviews & Requirements Gathering

Time & Workload Prioritization • High Volume Task Management

Professional Experience

Robert Half – San Francisco, CA

Concierge (Part Time) Dec 2025 – Jan 2026

Managed updates across multiple tracking systems, ensuring accurate and timely documentation for operational activities.

Maintained inventory and asset records using Google Sheets, identifying discrepancies and escalating issues for resolution.

Transdev – San Francisco, CA

Site Coordinator (Part Time) Mar 2025 – Nov 2025

Investigated and resolved discrepancies within asset and inventory logs, strengthening data integrity and reducing operational errors.

Supported backend administrative processes by organizing documentation and improving consistency across workflows.

Robert Half (Broadcom/Omnissa) – Remote

Process Analyst May 2024 – Sep 2024

Reviewed and validated order forms, pricing details, and terms to ensure accuracy and alignment with compliance policies—supporting deal health and accurate configurations.

Managed updates in Salesforce and internal systems, ensuring accurate reflection of pricing, contract details, and operational changes.

Collaborated with cross functional teams to resolve discrepancies, troubleshoot recurring data issues, and streamline administrative processes—reducing backlog items and increasing workflow efficiency.

Workday – Pleasanton, CA

Deal Analyst Oct 2022 – Jan 2023

Audited 30+ deals weekly for accuracy, including pricing logic, terms, and configuration fields.

Used Excel and CRM tools to validate deal information, update system records, and support approval of workflows.

Participated in process improvement initiatives to standardize templates and improve error reduction mechanisms.

LinkedIn – San Francisco, CA

Deal Desk Strategist Oct 2021 – Oct 2022

Supported a large scale systems migration by auditing pricing and contract data for accuracy across platforms.

Collaborated with PMs, managers, and operations teams to ensure updated pricing requirements were reflected in processes and documentation.

Prepared and standardized documents used by sellers and internal teams, contributing to clearer and more actionable pricing guidance.

Education

B.S., Business Management (In Progress)

Western Governors University

High School Diploma

Hayward High School – Hayward, CA

Certifications

Project Management

Advanced Excel

Business Writing

Public Speaking

(All via Year Up, 2018)

Technical Proficiency

Microsoft Office Suite • Google Sheets • SAP SRM & CATS • Salesforce • Dynamics 365 • Airtable • QuickBooks

Relevant Experience for Pricing Operations & Deal Support

Managed system updates and resolved operational discrepancies across Salesforce, SAP, and internal tools.

Supported recurring pricing validation, configuration audits, and template accuracy checks.

Interviewed cross functional stakeholders and translated requirements into clear, user friendly documentation.

Drafted process guides and operational “How to” documents for internal and seller facing audiences.

Troubleshot root cause pricing and data issues, including recurring discrepancies, deprioritized due to capacity limits.

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