Behavioral Health Intake and Client Support

MADISON HARVEY

Behavioral Health Support Patient Intake Client Services

949-***-**** ***************@*****.*** California, USA Authorized to work in the United States PROFESSIONAL SUMMARY

Psychology student and experienced Behavior Technician with a background supporting children and families in behavioral health, childcare, and customer-service settings. Experienced in maintaining confidential client information, collecting and documenting behavioral data, communicating client progress to supervisors and families, and creating positive, supportive experiences for clients and caregivers. Strong skills in de-escalation, professional communication, accurate documentation, multitasking, and relationship building. Seeking a remote Behavioral Health Intake, Patient Support, Client Care, or Care Coordination position. CORE SKILLS

• Behavioral Health & ABA Experience • HIPAA Awareness & Client Confidentiality

• Client & Family Communication • Data Collection & Documentation

• Patient/Client Support • De-escalation & Crisis Prevention

• Professional Phone & Email Communication • Accurate Recordkeeping

• Mandated Reporting Awareness • Scheduling & Coordination

• Data Entry • Customer Service

• Child & Family Support • CPR Certified

PROFESSIONAL EXPERIENCE

Behavior Technician Autism Learning Partners (ALP) January 2026 - Present

• Provide individualized behavioral support to children while following treatment plans and guidance from supervising clinical professionals.

• Collect, record, and maintain accurate behavioral and session data to support ongoing assessment of client progress.

• Handle sensitive client and family information confidentially with HIPAA awareness and professional discretion.

• Communicate observations, progress, concerns, and relevant session information clearly to supervisors and families.

• Build positive relationships with clients and caregivers while creating a welcoming, supportive experience.

• Use de-escalation, redirection, positive reinforcement, and individualized communication strategies.

• Complete timely session documentation and participate in supervisor and team communication regarding client services. Hostess / Food Runner / Busser Cruisers Pizza Bar & Grill - Newport Beach, CA 2025 - 2026

• Provided friendly, professional customer service in a fast-paced environment and helped create positive guest experiences.

• Managed front-of-house needs while running food and beverages, bussing tables, answering questions, and responding to changing customer needs.

• Communicated between guests and team members, prioritized multiple responsibilities, and addressed concerns calmly and efficiently. Babysitter / Childcare Provider Private Families California

• Provided attentive childcare while maintaining safe, supportive environments and following individual family routines and instructions.

• Built trusting relationships with children and parents through dependable communication, patience, redirection, and age-appropriate support.

• Communicated updates to parents while respecting family privacy and confidentiality. EDUCATION

Psychology - Undergraduate Studies Saddleback College Current Student High School Diploma Santa Ana Adult School Santa Ana, CA CERTIFICATIONS & TRAINING

CPR Certification 200-Hour Yoga Teacher Training Yoga Alliance Registered Yoga Teacher HIPAA Awareness & Experience Handling Confidential Client Information Mandated Reporting Awareness Crisis Prevention & De-escalation Experience

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