Front Desk Receptionist and Server Trainer

Alexandria Johnson

**** ******* **** ** ***. ****, Balch Springs, TX 75180 469-***-**** ****.******@*****.***

PROFESSIONAL SUMMARY

Professional with direct receptionist experience and 5+ years of front-facing service work, combining strong organizational skills with clear, professional communication in fast-paced environments. Skilled at scheduling and appointment coordination, phone-based communication, and office supply ordering, with a proven ability to welcome and assist guests and support teams through onboarding and training. Proficient in Microsoft Office and comfortable managing multiple priorities while maintaining a polished, professional demeanor.

CORE SKILLS

Microsoft Office (Word, Excel, Outlook) • Front Desk & Reception • Appointment Scheduling & Calendar Coordination • Phone & Client Communication • Office Administration • Vendor & Supply Ordering • Spreadsheet Tracking & Reporting • Team Training & Onboarding

WORK EXPERIENCE

Urban Academic Village, Houston, TX January 2020 – January 2023

Receptionist

•Served as the first point of contact for residents and visitors, greeting them in person and managing a high volume of incoming calls and call-backs.

•Scheduled and coordinated appointments, balancing multiple calendars and adjusting for last-minute changes.

•Ordered and maintained basic office supplies to ensure smooth day-to-day operations.

•Maintained a professional, welcoming front-office presence while handling resident inquiries and requests.

Pappasito's Cantina, Dallas, TX May 2021 – Present

Server, Bartender, Lead Server Trainer, Banquet Trainer

•Serve as a primary point of contact for guests, greeting and assisting them in person and managing requests promptly and professionally.

•Coordinate timing and communication between front-of-house and kitchen staff to keep service running smoothly during high-volume periods.

•Designed and delivered onboarding materials for new hires, training them on procedures and using performance metrics to track progress.

•Maintain organized, accurate records of guest orders and drink customizations across a 40+ item inventory.

Ovation Food Service, Frisco, TX September 2020 – January 2024

Server and Food Runner

•Arrived ahead of scheduled event times to coordinate setup logistics for groups of varying size.

•Communicated directly with guests to manage preferences and ensure a smooth, professional experience.

•Supported full event lifecycle from setup through breakdown, working closely with event coordinators and other staff.

Aldi, Dallas, TX May 2016 – February 2020

Shift Manager

•Managed daily operations including restocking, supply ordering, and team task delegation.

•Supervised and coordinated multiple employees to maintain a welcoming, well-run store environment.

•Monitored inventory levels and proactively ordered supplies to prevent shortages.

Beacon Hill Preparatory Institute, Dallas, TX May 2014 – February 2017

Academic Coordinator

•Answered phones and scheduled appointments, serving as a key point of contact for parents and students.

•Built and maintained spreadsheets to track student progress, identifying current levels and outlining steps to reach the next milestone.

•Communicated directly with parents to discuss student progress and develop actionable plans for improvement.

EDUCATION

B.S. in Biology — Expected May 2026

El Centro College, Dallas, TX Texas Southern University, Houston, TX

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