Customer Service Professional (10+ Years)

JUAN CARLOS URRUTIA SILVA

Customer service professional

SUMMARRY

Professional with strong background in customer service and communication with over 10 years of experience. Adept at resolving issues efficiently and maintaining customer satisfaction. Skilled in active listening, problem-solving, and using CRM, Dynamics, ECW software effectively. Experienced with managing high-volume customer interactions.

786-***-**** **************@*****.*** 2236 SW 4th ST Miami, FL 33135-3132 EDUCATION

La salle High School 1992-1997

WORK EXPERIENCE

Customer Service Agent

Customer Service Agent

Surpassed customer service expectations by adhering to protocols for swift resolutions, contributing to positive experiences.

Resolved customer problems with tailored solutions, improving service delivery. Built customer relations through timely and accurate responses to inquiries, enhancing overall satisfaction.

Surpassed customer service expectations by proactively addressing needs to enhance satisfaction.

Cultivated customer relations by delivering timely and accurate information and solutions to inquiries.

Provided support to customers by diagnosing internet and service issues Customer Service Sitel, S.A. 2016- 2019

Found Ever 2019- 2022

SKILLS

Customer service

Customer assistance

Customer focus

Technical support

Problem-solving

Concentrix 2022- 2026

Surpassed customer service expectations by adhering to protocols for swift resolutions, contributing to positive experiences.

Resolved customer problems with tailored solutions, improving service delivery. Built customer relations through timely and accurate responses to inquiries, enhancing overall satisfaction.

Bilingual English Spanish

CRM: Zendesk, Salesforce,

Freshdesk

Communication Tools: Slack,

Teams

Productivity: Microsoft Office,

Google Workspace

Contact this candidate