Program Coordinator and Technical Support
Resume:
Nakita Hicks
Experience
March ****–Current
Program Coordinator• Education• U.S. Dream Academy
● Assist with planning and coordination of programs and activities.
● Monitor implementation program, policies, and practices.
● Supported growth and development.
● Scheduled and organized events.
● Maintain a positive relationship between team and partners.
● Managed social media marketing.
● 10 years of being experience teacher
September 2020–February 2022
Teacher• English •HISD
● Created lesson plans, activities, and events.
● Tracked and monitored student progress.
● Fostered positive relationships between parents and students.
● Helped students improve their study habits and studying. methods.
● Work in a small group with students and one on one. September 2015–August 2020
Premise Technician• Network Technician • AT&T
● Implement successful installations.
● First point of escalation for assigned customer issues.
● External sales consultant of AT&T products.
● Troubleshooting network equipment to ensure repair.
● Facilitated fiber, cooper, satellite, and VOIP.
● Installed network lines
June 2011–September 2015
Patient Assistant• CAN • Silverado At Home
● Patient Support.
● Hospice Services.
● Strong Healthcare Services.
August 2009–August2010
Loan Officer• Mortgage Sales • Ascent Home Loans
● Qualify applicants.
● Inbound and outbound calls.
● Maintained a customer database.
Education
South University • Savannah, Georgia • 2020-current
● Bachelor’s Healthcare Management
Morgan State University • Baltimore, Maryland • 1996-1998
● Bachelor of Science/ Minor Chemistry
Prairie View A&M • Prairie View, Texas • 1993-1996
● Bachelors Science/Minor Chemistry
Houston, Texas
***********@*****.***
linkedin.com/in/nakitawiwilliamshicks
Skills
● Technical Support
● Network Troubleshooting
● Network+
● Switches
Telecommunications
● Microsoft Word
● Power Point
● Excel
● Loan Origination
● CPR/BLS
● Medical Terminology
● Google Docs/Google Forms
● Canva
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