Operations and Customer Service Supervisor
Resume:
Asia Moss
Little Rock, AR • 501-***-**** • ********@*******.***
PROFESSIONAL SUMMARY
Detail-oriented and results-driven professional with 8+ years of experience in leadership, customer service, logistics, and administrative support. Demonstrated ability to analyze information, maintain accurate records, ensure regulatory compliance, and communicate effectively with diverse populations. Proven track record of improving operational efficiency, resolving complex issues, and supporting organizational goals in high-volume environments.
PROFESSIONAL EXPERIENCE
Supervisor UPS — Little Rock, AR September 2023 – Present
●Supervise daily operations of package handling staff, ensuring compliance with safety regulations and organizational policies
●Analyze performance metrics and productivity data to identify trends and improve efficiency
●Train and mentor employees on procedures, safety standards, and performance expectations by communicating effectively and professionally
●Resolve operational and personnel issues using sound judgment and problem-solving skills
●Maintain accurate attendance and performance records
●Assist in creating and adjusting employee schedules to meet operational demands and staffing needs
Receptionist / Customer Service Representative Natural State Realty — Maumelle, AR October 2013 – Present
●Manage multi-line phone systems, scheduling, and office communications
●Maintain organized and confidential records with a high level of accuracy
●Communicate effectively and professionally with clients, vendors, and staff to support daily operations
●Resolve customer inquiries and issues professionally, ensuring satisfaction
●Coordinate administrative functions and office workflow
●Schedule client appointments, meetings, and maintain office calendars to ensure efficient daily operations
Customer Service Representative (Remote) Sutter Health January 2023 – August 2023
●Assisted patients with billing, insurance, and account-related inquiries
●Resolved complex issues by analyzing account information and applying policies
●Maintained detailed and accurate records of all interactions
●Handled high call volumes while delivering excellent customer service to ensure a satisfactory resolution
●Schedule call back follow ups with patient and/or insurance provider
Delivery Driver Amazon DSP — Little Rock, AR January 2021 – March 2022
●Delivered packages safely and efficiently while meeting strict deadlines
●Maintained accurate delivery logs and verified shipment details
●Demonstrated strong time management and attention to detail
●Managed daily delivery schedule and route timing to ensure all deliveries were completed on time
Customer Service Representative AT&T Mobility — Little Rock, AR June 2020 – January 2021
●Responded to customer inquiries regarding billing, services, and accounts
●Resolved complaints using effective problem-solving techniques
●Documented customer interactions accurately in internal systems
●Explained policies and procedures clearly to customers
●Operate computerized programs
●Scheduled service appointments and coordinated follow-up interactions as needed
Seasonal Replenisher Staffmark Agency — North Little Rock, AR November 2017 – January 2020
●Conducted inventory verification and quality control checks
●Maintained organized stock areas to support efficient operations
●Followed established procedures and safety guidelines
Sales Associate / Supervisor Finish Line — Little Rock, AR December 2018 – October 2019
●Led team efforts to meet sales goals and improve customer experience
●Trained employees on sales strategies and customer service techniques
●Managed inventory and ensured accurate product tracking
●Resolved customer concerns professionally
●Assisted with employee shift scheduling and coverage to support store operations
Call Center Sales Representative Dillard’s Fulfillment Center — Maumelle, AR May 2017 – November 2017
●Assisted customers with online orders, payments, and product inquiries
●Maintained accurate transaction and interaction records
●Worked effectively in a high-volume call center environment
Clerk UPS — Little Rock, AR December 2015 – December 2016
●Processed package data and maintained shipment records
●Identified and resolved discrepancies through analysis and reporting
●Supported operational efficiency through accurate documentation
EDUCATION
●High School Diploma — North Little Rock High School
●Cosmetology — Paul Mitchell The School Little Rock
MILITARY SERVICE
United States Army Reserve — Specialist (E-4) 42A – Human Resources Specialist
●Managed personnel records and administrative processes in accordance with regulations
●Performed data entry, file maintenance, and HR support functions
●• Maintained confidentiality of sensitive information
TECHNICAL SKILLS
●Microsoft Office (Word, Excel, Outlook)
●Data Entry (50–55 WPM)
●Records Management Systems
●Adobe Creative Suite
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