Customer service, computer, communication skills

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Highly organized and customer-focused professional with over two decades of experience in high-volume operational

environments. Proven ability in managing data entry, cash reconciliation, and regulatory compliance, including HIPAA.

Skilled in onboarding, training, and supervising teams to ensure consistent service standards and operational

efficiency. Seeking to leverage extensive experience in problem-solving and meticulous record-keeping to contribute

to a dynamic team.

WORK EXPERIENCE

Pharmacy Technician 2021 — 2024

Winn-Dixie Pharmacy, Lutz

« Administered high-volume data entry and processing of prescription orders, accurately managing patient profiles,

insurance claims, and refill authorizations.

« Maintained strict patient confidentiality (HIPAA compliance) and medication safety protocols while operating the

pharmacy window and drive-thru.

« Selected by the Pharmacy Manager for exceptional customer service and organizational skills, leading to

specialized training and advancement into a healthcare role.

Cashier 11/2020 — 2021

Winn-Dixie, Lutz

+ Delivered exceptional customer service and processed complex transactions at the front end, exhibiting the

professional demeanor and accuracy that resulted in a promotion.

Employee Training Coordinator 2017 — 08/2020

Cracker Barrel Old Country Store, Tampa

» Orchestrated the complete onboarding and documentation process for all new hires, coordinating schedules,

resources, and essential HR paperwork.

» Developed and implemented comprehensive training programs for staff, ensuring consistent service standards and

facilitating rapid team integration.

Server 03/2010 — 2017

Cracker Barrel Old Country Store, Tampa

+ Mentored and trained new servers on optimal service practices, table management, and order precision, directly

leading to advancement into a coordination role.

Relief Night Manager 1998 — 12/2010

Village Inn, Tampa

« Oversaw all night-shift operations, including staff management, security protocols, and facility readiness for a busy

24-hour restaurant.

« Managed all end-of-night financial reconciliations and bank deposits with rigorous accuracy over a twenty-year

tenure.

« Served as the primary manager-on-duty for customer service escalations and immediate operational problem

resolution.

Server 01/1982 — 1998

Village Inn, Tampa

+ Provided expert, personalized service, cultivating a dedicated base of repeat clientele and establishing a

benchmark for high-quality guest experiences.

SKILLS

HIPAA Compliance & Patient High-Volume Data Entry & Accuracy Records Management & Filing

Confidentiality Systems

HR Documentation & Paperwork Shift Supervision & Security Cash Handling & Reconciliation

Workflow Coordination & Logistics Standardized Training Delivery Team Leadership

Employee Onboarding & Mentorship Complex Customer Relations Conflict Resolution & Problem-

Solving

Contact this candidate