IT Helpdesk Technician and Sales Operations

Brandon Richardson

Burbank, CA ***** P: 323-***-**** E: ***********.**@*****.***

PROFESSIONAL SUMMARY

Resourceful sales professional with 15+ years of managerial, consultative, and technical experience in a corporate, customer-first environment. My areas of expertise are operations and logistics, employee training, and communications to meet company needs and retain current employees. PROFESSIONAL SKILLS TECHNICAL SKILLS

• Verbal and Written Communication

• Team and Cross-Functional

Collaboration

• Organizational Planning

• Efficiency and Time Management

• Adaptability

• Prioritization

• Microsoft Office (Word, Excel,

PowerPoint, Outlook)

• Google Suite (Docs,

Spreadsheet, Slides, etc.)

• Adobe Express and Canva

• Data Entry and Processing

WORK HISTORY

IT/ HELPDESK TECHNICIAN 01/2021 to 10/2024

Anchor Loans - Thousand Oaks, CA

• Providing technical support: Respond to customer inquiries about technical issues via phone, email, chat, or in person. Help customers troubleshoot hardware and software issues, and provide step-by-step guidance to resolve issues.

• Documenting issues: Document issues and solutions for future reference.

• Escalating problems: If needed, escalate complex problems to higher- level IT personnel.

• Training customers: Install and train end users in new technologies.

• Maintaining systems: Maintain workstation and LAN performance, and configure software to maintain operating systems.

• Communicating with customers: Follow up with customers to ensure satisfactory service, and communicate customer feedback to the appropriate internal team members.

• Improving systems: Identify problems and recommend changes to improve system performance.

• Maintaining knowledge: Update job knowledge by participating in educational opportunities and maintaining personal networks.

• Input potential client information into the internal database

• Assign potential clients to Account Executives to be contacted about current loan offerings

• Field all incoming calls from current and potential clients

• Manage general inbox by organizing emails according to importance, responding to urgent matters, and/or forwarding them to the appropriate department

• Provide administrative assistance to Account Executives on an as-needed basis

WAREHOUSE MANAGER 06/2018 to 03/2020

Brightstar Logistics - Gardena, CA

• Trained and managed 6 full-time employees to ensure execution of daily tasks

• Communicated with customers daily via email and phone regarding order updates

• Maintained strong vendor relationships, including establishing pricing and delivery structures and managing shipment or paperwork concerns

• Managed inventory and ran reports to know the status of current products in stock

• Organized all logistics for drop off and pick up of shipping containers

• Scheduled pickup and delivery of customer goods from port to door

• Oversaw the upkeep of equipment and physical condition of the warehouse by identifying and ordering needed repairs, renovations, and replacements.

SUPERVISOR 06/1998 to 04/2017

Vons Market - Redondo Beach, CA

• Implemented creative strategies and techniques to improve retail sales and increase store profitability, exceeding sale quotes and goals each quarter

• Supervised and trained ~25 full-time employees with various rotating shifts, including evenings and weekends

• Created weekly schedule and newsletter to keep employees updated on various changes and to-dos for operational purposes

• Fielded customer issues and resolved all escalated cases per company protocol with customer satisfaction as a priority

• Created user-friendly guides for team members to handle objections and concerns in a retail sales environment via in-person and phone EDUCATION

Westside Leadership Magnet - Marina Del Rey, Ca High School Diploma

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