Human Resources Specialist: Benefits & Compliance

Cloretta Washington

**************@*****.*** 757-***-**** Virginia Beach, VA

SUMMARY

Human Resource Specialist with 17 years of experience in benefits administration, employee counseling, and personnel action processing. Proven expertise in resolving complex HR issues, analyzing regulations, and ensuring compliance with federal policies. Seeking to leverage extensive background in benefits management and HR operations in a Human Resource Specialist role.

WORK EXPERIENCE

TSA

HR Specialist – Benefits 2021 - Present

• Research and resolve routine employee benefit inquiries and issues, collaborating with various health benefits carriers.

• Counsel employees on benefits eligibility, enrollment processes, and utilization of the Federal Personnel Processing System (Empower).

• Review and process personnel actions, including service calculations and benefits enrollments, ensuring timely and accurate completion.

• Conduct research on regulations for internal and external entities, addressing routine errors and ensuring compliance with benefit processing standards.

ASM Research

Processing Expert – Quality Reviewer 2019 - 2020

• Acted as the primary HR contact for Department of Commerce bureaus, enhancing communication and operational collaboration between the Department and contractor teams.

• Provided expert guidance and training on operational processes, ensuring compliance with regulations and alignment with customer needs.

• Interpreted and directed the application of policies to fulfill contractual commitments effectively. Government Accountability Office

Human Capital Assistant – Benefits/Payroll 2016 - 2019

• Analyzed and processed documentation related to veteran's preference eligibility, leave error reports, and SF-52 forms, ensuring compliance with agency requirements and procedures.

• Administered and provided guidance on various benefit programs including life and health insurance, Thrift Savings Plan (TSP), Civil Service Retirement System (CSRS), and Federal Employees Retirement System (FERS).

• Delivered technical advice and interpretation of Office of Personnel Management (OPM) regulations to managers and employees, facilitating informed decision-making on leave and compensation matters.

• Managed data entry and retrieval across automated personnel systems, including processing military and civilian deposits for CSRS/FERS and calculating lump sum leave payments for separated or transferred employees. National Institute of Standards and Technology

Human Resources Assistant – PAR/Staffing 2013 - 2016

• Analyzed and processed personnel actions, ensuring compliance with relevant rules, laws, and regulations, while resolving payroll actions and corrections efficiently.

• Collaborated with supervisors and specialists to facilitate new hires, promotions, and reassignments, while reviewing announcements to determine the best-qualified candidates, including veterans.

• Provided technical advice on human resources rules and regulations, maintained up-to-date position descriptions, and ensured accurate pay and administrative services. Department of the Navy

Human Resources Assistant - Benefits 2009 - 2013

• Prepared and reviewed Post 56 deposit estimates and Official Personnel Folders to ensure accurate credit for service towards retirement coverage, verifying appropriate retirement system placements (CSRS/FERS/CSRS offset FICA).

• Resolved benefits-related issues, including Thrift Savings Plan enrollments, Federal Employees Health Benefits, and Group Life Insurance programs, ensuring compliance and addressing employee inquiries and claims.

• Entered and verified data in the Defense Civilian Payroll System and Benefits Actions Tracking System, resolving 95% of identified errors to maintain data integrity and accuracy. EDUCATION

University of Maryland

BA, Sociology

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