Customer Service & Virtual Assistant
Resume:
Utarra Franklin West Palm Beach, FL *****
**************@*****.***
OBJECTIVE
Enthusiastic and detail-oriented individual seeking a position as a virtual assistant. To leverage strong organizational and communication skills in a remote work environment.
EXPERIENCE
Walgreens, Riviera Beach - Customer Service Representative Engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer issues and answered questions to ensure a positive customer experience.
Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits
DDs Discount Store, West Palm Beach-Cashier/ Supervisor June 2023 - July 2024
Maintained a high level of awareness on the sales floor to create a safe and secure shopping environment.
Treating all customers and associates with respect and courtesy. Atlantic Auto Protection LLC, North Palm Beach -Client Service Representative
December 2016 - March 2020
Resolved any issues with the customer via Email, phone, mail, and social media.
Assisted the customer in the purchase of Auto Warranties. Ensured the accuracy of all information given by customers. Answered customer questions regarding terms.
Maintain all confidential customer information.
EDUCATION
William T Dwyer High School, Palm Beach Gardens -High School Diploma 1996 1999
General High School Education.
Academy For Nursing, West Palm Beach -Health Unit Coordinator 2000-2001
Obtained the knowledge to ensure operations ran efficiently daily. Learned to assist doctors, nurses, and all other staff in day-to-day tasks. SKILLS
Excellent oral, written,
and Interpersonal Skills.
Outstanding
telephone etiquette skills.
High level of Dependability.
Ability to multitask
and manage time
properly.
Proficient in Microsoft
Office Suite.
Organizational skills.
Communication skills.
Attention to detail.
Collections Experience
with knowledge of FDCPA.
Cash Handling
Experience.
Call Center
Experience.
Skip Tracing
Experience.
Experienced in
Workers' Compensation and
Peer Reviews.
Contact this candidate