Customer Service & Leasing Support Professional

Ricardo Blanco

***** * ******* **** **, Unit *** • 305-***-**** • ******@*******.***

Dedicated and personable professional with over 10 years of customer service experience in public administration. Known for building strong client relationships, resolving concerns efficiently, and ensuring a positive customer service experience. Seeking to transition into property leasing, bringing strong communication, organization, and problem-solving skills to support residents and promote community satisfaction.

Experience

2007– 2022

Customer Service Representative City of North Miami Beach – Water Department North Miami Beach, FL

Provide high-level service to residents handling billing enquiries, service activations and complaints. Managed customer accounts processed payments and maintained accurate data in municipal systems. Assisted thousands of residents annually with professionalism and empathy, ensuring regulatory compliance. Trained new employees on communication standards and municipal procedures.

JUNE 2004 – AUGUST 2007

Port Agent Seaescape Port Everglades, FL

Customer Service: Orient and provide tickets to one-day travelers. Assist with ticketing, counting and the operation in general.

Skills

Customer Service Orientation, Problem resolution & Conflict Management, Office administration & Data Entry, Strong communication and negotiation skills, Organization and time management, Basic computer and marketing skills, Bilingual: English & Spanish, Type 45 words per minute.

Education

APRIL 1988

Associate in arts Miami Dade College Miami, FL

Sales Associate License #: SL3587206 Gold Coast School Sunny Isles Beach, FL

Activities

Sports, Outdoors

References

Upon request.

Contact this candidate