Client Intake & Data Entry Administrative Assistant

Cassie Williams

773-***-**** • *******@*****.*** • Chicago, IL

Summary

Dynamic and detail-oriented Client Intake Administrative Assistant with 13+ years of experience managing complex documentation and high-stakes client services. Expert in Lead Management and Data Entry, utilizing meticulous organizational skills to maintain accurate records and facilitate seamless Client Intake processes. Proven track record of delivering high-level Administrative Support and high-volume communication in strictly regulated environments.

Work Experience

Certified Nursing Assistant / Home Health Aide September 2021 – Present HELP AT HOME, CHICAGO, ILL

Lead the initial client intake process by recording detailed condition changes and providing real-time updates to the legal and medical oversight teams.

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Record and monitor physical and emotional status changes, utilizing internal reporting systems to alert medical staff and maintain visibility for stakeholders.

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Maintain a highly organized and safe environment for clients by strictly adhering to documentation standards and infection control protocols.

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Utilize HIPAA-compliant protocols to ensure total confidentiality and security of sensitive client records and personal information.

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Contact and educate clients on self-care procedures to facilitate independence while managing the administrative flow of patient education materials.

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Certified Nursing Assistant / Home Healthcare Aide March 2011 – Present HELP AT HOME, CHICAGO, ILL

Perform high-volume Data Entry for vital sign assessments, ensuring 100% accuracy in recording blood pressure and temperature metrics.

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Utilize scheduling and coordination skills to manage client ambulation and facility transfers using proper body mechanics and safety measures.

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Collaborate with interdisciplinary team members in a startup-paced environment to ensure quality Client Services are delivered at all times.

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Maintain rigorous safety standards when handling hazardous materials, demonstrating consistent attention to detail and regulatory compliance.

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Education

Certified Nursing Assistant August 1999

OLIVE HARVEY COLLEGE SOUTH CHICAGO LEARNING CENTER, CHICAGO, IL High School Diploma June 1991

JAMES H. BOWEN, CHICAGO, IL

Additional Skills

Lead Intake & CRM Management: Client Intake, Lead Management, Data Entry, Lead Docket, CRM Optimization, Client Record Maintenance

Administrative & Digital Tools: Microsoft Outlook, Microsoft Teams, Calendly, Windows Proficiency, Scheduling, Microsoft Office Suite

Operations & Compliance: Legal Operations Support, HIPAA Compliance, Task Prioritization, Active Listening, Document Management, Confidentiality

Certifications

• Certified Nursing Assistant - Olive Harvey College South Chicago Learning Center (August 1999) Activities and Honors

I paticipate in weekly meetings with a senior group named "WildWendsdays Senior Group" and I am the assistant treasurer,I help with managing activities,events,wellness for the elderly and also with fundraising.

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