Vice President Operations & P&L Leader

ROBERT DAVIS

Front Royal, VA 540-***-**** *********@*****.***

VICE PRESIDENT / MULTI-UNIT OPERATIONS & FINANCIAL PERFORMANCE LEADER

EXECUTIVE PROFILE

Senior operations executive with 25+ years of progressive leadership across multi-unit operations, P&L and general ledger management, sales growth, labor and expense control, customer experience, team development, new-location openings, and scalable operational execution. Currently leads six high-volume consumer-facing locations and approximately 70 employees with direct accountability for labor costs and all operating expenses reflected in the P&L and general ledger. Former Vice President of Operations responsible for an organization generating up to approximately $10M annually and ~15% annual portfolio growth. Hands-on leader known for developing managers, improving financial and service performance, conducting operational audits, controlling costs, and translating business objectives into measurable field results.

CORE COMPETENCIES & ATS KEYWORDS

Multi-Unit Operations • Senior Operations Leadership • P&L Management • General Ledger Accountability • Labor Cost Management • Expense Control • Budget & Financial Performance • Cost Control • Sales Growth • Customer / Guest Experience • New Location Openings • Staffing & Labor Planning • Recruiting & Retention • Training & Development • Leadership Development • Performance Management • KPI Management • Operational Audits • Safety & Compliance • Cash / Property / Equipment Controls • Operational Excellence • Continuous Improvement • Multi-Site Leadership • Strategic Planning • Resource Allocation • Customer Service • Vendor Management • Contract Negotiation • Cross-Functional Leadership

PROFESSIONAL EXPERIENCE

District Manager – Virginia West

03/2023 – Present

GO Car Wash Winchester, VA

• Lead operations across six consumer-facing locations and approximately 70 employees, with accountability for sales, service, staffing, labor, safety, operating standards, financial performance, and profitability.

• Own district P&L and general ledger performance, with direct responsibility for labor costs and all operating expenses; analyze results and variances, control spending, optimize staffing and labor deployment, and implement corrective actions to improve profitability.

• Successfully opened and operationally launched two brand-new locations, coordinating hiring, staffing, training, readiness, sales execution, customer experience, equipment, and post-opening performance.

• Increased sales capture rate from approximately 4.5% to 17%+ through manager coaching, sales-process discipline, KPI visibility, team training, and consistent performance accountability.

• Improved Net Promoter Score from approximately 30 to 60 by strengthening service standards, leadership ownership, employee development, and customer-focused execution.

• Recruit, hire, train, coach, and develop managers and frontline employees; manage staffing levels, succession planning, performance expectations, and accountability across the district.

• Conduct location audits covering operating standards, safety, quality, labor utilization, expenses, customer experience, and asset/equipment condition; partner with managers on corrective action plans.

• Manage purchasing and cost controls and work hands-on with site teams and technicians to resolve equipment and operational issues that could affect service, revenue, or expenses.

Sales Consultant

2022 – 2023

CarMax Virginia

• Delivered high-volume consumer retail sales averaging approximately 10 vehicles per week through consultative selling, needs analysis, product presentations, CRM follow-up, and relationship building.

• Maintained excellent customer survey performance while coordinating with sales, finance, inventory, and operations teams to deliver a consistent customer experience.

Sales & Marketing Executive

08/2021 – 09/2022

Production Management Group Virginia

• Developed new business and strengthened customer accounts through consultative sales, relationship management, KPI analysis, solution development, and coordinated operational execution.

• Identified revenue opportunities and aligned internal and external resources to improve customer retention, service performance, and business growth.

EXECUTIVE EXPERIENCE – CONTINUED

Vice President of Operations

11/2015 – 09/2021

The Production Advantage Herndon, VA

• Held executive responsibility for operations generating up to approximately $10M in annual revenue, including P&L, payroll, budgets, client accounts, supplier strategy, staffing/resources, cost control, and service execution.

• Supported approximately 15% annual portfolio growth by strengthening customer relationships, expanding services, identifying growth opportunities, and ensuring operational capacity supported business demand.

• Managed financial and operational performance across complex client programs, analyzing costs, margins, staffing/resources, vendor spend, timelines, and service levels to protect profitability and customer satisfaction.

• Negotiated contracts, pricing, terms, and commercial arrangements with customers and suppliers; solicited competitive bids, selected vendors, shifted spend, and monitored supplier quality and financial performance.

• Developed operating procedures, accountability systems, and workflow improvements across data, printing, mail, production, postal, transportation, and logistics functions.

• Served as a senior liaison among customers, sales, project management, vendors, and production partners, ensuring expectations were translated into executable plans and consistently delivered.

Senior Production Manager

03/2004 – 11/2015

The Production Advantage Herndon, VA

• Led eight project managers responsible for up to 20 concurrent customer programs valued from approximately $10K to $750K, setting expectations, allocating resources, coaching performance, and resolving operational issues.

• Managed budgets, schedules, supplier costs, quality, staffing/resources, customer requirements, production workflows, postal operations, transportation, and logistics across complex multi-vendor programs.

• Developed team members through hands-on coaching, performance feedback, process standardization, and accountability while maintaining demanding customer service and delivery standards.

Production Manager

01/1994 – 03/2004

The Production Advantage Herndon, VA

• Managed multiple concurrent commercial production programs from planning through final delivery, coordinating customer requirements, budgets, schedules, suppliers, quality, logistics, and financial performance.

• Built long-term customer and vendor relationships through responsive account service, disciplined problem solving, cost management, and consistent execution.

SELECTED LEADERSHIP & FINANCIAL IMPACT

• Financial Accountability: Direct ownership of labor costs and all P&L / general ledger operating expenses across a six-location district; prior executive P&L responsibility for operations generating up to approximately $10M annually.

• Sales & Customer Growth: Increased sales capture from approximately 4.5% to 17%+ and improved NPS from approximately 30 to 60.

• Expansion: Led two brand-new location openings from staffing and operational readiness through launch and post-opening execution.

• People Leadership: Current oversight of approximately 70 employees; previously led an eight-person project management team and held executive responsibility for staffing, payroll, development, and performance.

TECHNOLOGY & BUSINESS TOOLS

Salesforce CRM • Smartsheet • Microsoft Excel • PowerPoint • Outlook • Word • SharePoint • Microsoft Office • DRB

EDUCATION / QUALIFICATIONS

High School Diploma • 25+ years of progressive operations, sales, project, and executive leadership experience • Extensive equivalent professional experience in multi-unit leadership, financial management, business development, customer service, and operational execution

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