Customer Service & Operations Professional
Resume:
Iluminada Arroyo
Blackwood, NJ *****
*****************@*****.***
Your summary will appear here
Work Experience
Package Handler
FedEx Ground-Barrington, NJ
September 2023 to Present
Scan packages and load them on to Van by labels .
Bakery Associate
ShopRite Supermarkets-Blackwood, NJ
July 2023 to October 2023
Greet, assist customers with their questions and concerns regarding our services. Crew Member
Chipotle Mexican Grill-New Jersey
March 2021 to August 2022
Greet customers, Provide excellent customer service by greeting and assisting customers. Take customer orders accurately and efficiently.
Starbucks Barista
James Cooper Travel Plaza-New Jersey
May 2021 to August 2021
take orders and make coNee, tea, and other drinks to customer speciOcations. Searchable
Starbucks baristas operate cash registers and credit card machines. Baristas may Oeld customer complaints or questions, as well.
Front Desk Receptionist
ADVOCARE, LLC-Woodbury, NJ
June 2020 to February 2021
greet visitors, handle incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars.Also offering advice and information to customers, taking phone calls, updating databases.
Apparel Sales Associate
Target Field-New York, NY
September 2018 to February 2019
Interacting with customers, oNering information about products, maintaining the store area clean and organized, receiving merchandise, displaying fashion items and collecting payments. Shift Supervisor
Dough-New York, NY
November 2015 to April 2016
DOUGH
Responsible for overseeing daily company operations and employee performance during their particular shift. A shift supervisor job description involves a variety of diNerent tasks, from assisting customers to conducting employee reviews to restocking merchandise or supplies. Cashier
DUANE READE-New York, NY
April 2013 to November 2014
Greet customers, patrons or visitors. Process sales or other transactions. Establish or identify prices of goods services or admission, and tabulate bills using calculator's, cash registers, or optical price scanners. Receive payment by cash, check and credit cards from customers in exchange of food services. Provide change and processed card transactions. Education
DIPLOMA
WESTSIDE HIGH SCHOOL - New York, NY
September 2009 to June 2013
Skills
• Promotional Algebra Customer Service
• 10 years Cash Handling
• 5 years Time Management Cashiering
• 5 years Communication skills Customer support Barista Experience
• 1 year CoGee Experience
• 5 years Driving Math Team Member Restaurant experience Do you want to add any of these skills? Tutoring Geometry POS Host/Hostess Calculus Trigonometry Languages Bilingual
• Fluent Service orientation Adaptability Social Perceptiveness Learning agility Communicating Flexibility and Adaptability
• Cash register
• Customer service
• Cash handling
• Sales
• Restaurant experience
• Merchandising
• Typing
• Front desk
• Microsoft Access
• Driving
• Clerical experience
• Barista experience
• Basic knife skills
• Vital signs
• Communication skills
• Basic math
• Retail sales
Certifications and Licenses
Driver's License
January 2021 to January 2024
Certified Coding Specialist
Epic Certification
Certified Medical Assistant
BLS Certification
Passenger Endorsement
First Aid Certification
Certified Home Health Aide
CPR Certification
Paraprofessional Certification
AED Certification
Substitute Teaching Certification
Certified Professional Coder
Medical Coding Certification
Medical Billing Certification
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Food service: Customer situations — Proficient
January 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient May 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Warehouse safety — Proficient
May 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
September 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food service fit: Crew member — Proficient
June 2022
Measures the traits that are important for successful food service crew members Full results: Proficient
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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