Remote Customer Service & Insurance Support

WENDY LYONS

Remote Customer Service • Insurance Support • Healthcare • Administrative Professional

Houston, TX 832-***-**** *************@*****.***

Professional Summary

Remote Customer Service & Insurance Support Professional with more than 10 years of experience in customer service, insurance policy servicing, healthcare support, administrative operations, and remote call center environments. Known for professionalism, empathy, organization, and delivering exceptional customer experiences.

Core Competencies

Remote Customer Service • Insurance Support • Healthcare Support • CRM • Policy Administration • Billing Support • Microsoft Office • Microsoft Teams • Google Workspace • Data Entry • Documentation • Problem Resolution

Professional Experience

Remote Customer Service Representative

Security Mutual Life Insurance Company (Remote)

March 2024 – June 2026

Handled high-volume inbound customer calls in a fully remote environment.

Assisted policyholders with billing inquiries, policy servicing, premium payment history, refunds, loan requests, EFT requests, and account maintenance.

Researched and resolved complex customer issues while maintaining compliance and accurate documentation.

Collaborated with internal departments to resolve customer concerns and meet quality standards.

Hospice Marketer (Part-Time / PRN)

CareLand Hospice – Houston, TX

September 2024 – September 2025

Developed referral relationships with physicians, hospitals, and community providers.

Educated patients and families about hospice services.

Collaborated with interdisciplinary healthcare teams to support patient admissions.

Remote Credit & Collections Advisor

IQor – Houston, TX

May 2022 – June 2024

Managed inbound customer calls.

Resolved billing and account concerns.

Maintained accurate customer documentation.

Remote Virtual Administrative Assistant

Virtual Offices Express

March 2020 – January 2022

Managed calls, scheduling, data entry, and administrative support.

Administrative Assistant

Opus Virtual Offices

February 2018 – March 2020

Provided administrative and customer support.

Maintained records and client communications.

Owner / Operator

PropertyCare247 – New Orleans, LA

September 2006 – November 2018

Managed business operations, scheduling, contracts, and customer relationships.

Education

General Studies / High School Diploma

Pisgah High School – Brandon, Mississippi

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