Patient Services & Guest Reservations Professional

MARIA EMILIA NAVAJAS

*************@*****.*** 305-***-**** MIAMI, FL

WORK EXPERIENCE

Patient Financial Services Representative CHI South Florida Health Services March 2021 - Present • Miami, FL

Information desk. Register patients, schedule and reschedule and confirm appointments for Imaging Dept and Women Center Department. Customer Service Representative & Reservations IBEROSTAR HOTELS & RESORTS December 2019 - Present • Doral, FL

Give quotes for reservations, schedule transfers from airports, provide information about about hotel rooms, amenities, restaurants, etc. Guest Services Representative Disney World

January 2016 - September 2018 • Kissimmee, FL

Attend to all Disney's guest requests for resorts and parks as well as housekeeping issues, payments and complaints. Disability Advocate Freedom Disability

June 2006 - October 2014 • Miami Lakes, FL

Interviews to determine eligibility for people with medical conditions through all the USA, to apply for Disability through Social Security Administration. Also prepare appeals if their application had been denied. And if appeals were denied take their applications to a hearing level. ESS Supervisor Dept. Of Children and Families

October 2000 - June 2006 • Miami-Dade County, FL

Supervise a unit with ten social workers determining eligibility for Food Stamps, Cash Assistance and Medicaid. Last 2.5 years supervising the unit in the call center. Give trainings, approve vacations, prepare workers yearly evaluations. Social Worker Dept of Children and Families

August 1994 - September 2000 • Miami-Dade County, FL Determining eligibility for Food Stamps, Cash Assistance and Medicaid. Work with other agencies like SSA, INS and Fraud Units. Flood Underwriter and Financial Clerk Cancellation US Security Insurance Company February 1990 - August 1994 • Miami-Dade County, FL Determining flood areas insurance and preparing policies with prices. Process auto and flood insurance cancellation. Teacher of English Private companies.

March 1981 - July 1989

Teaching English language to companies upper management. Lived in Madrid for 7.5 years and 1 year in Barcelona. EDUCATION

Universidad de la Habana - Havana

September 1965 - June 1969 Bachelors, Bachelor's in Teaching English as a Second Language Instituto de Marianao - Cuba, LA

September 1961 - June 1965 High School, High school diploma in High School LICENSES & CERTIFICATES

Fla driver's license December 2013 - March 2022

Class E

Chamber of Commerce diploma from United Kingdom. March 1981 NOTABLE SKILLS

Communication Skills Customer Service Time Management Leadership Experience Bilingual English and Spanish Insurance Verification Data Entry Call Center Medical Scheduling Medical Terminology

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