Customer Service & Special Needs Support Assistant

Louisa Zavala

zavalalouisa@gmailcom • 214-***-**** • Forney, Texas, 75126

EDUCATION

Resolute Academy, Dallas, Tx Apr 2020

High School Diploma, 3.8 GPA

Relevant course work: Studied Psychology, Communication, Personal Safety, and Health & Wellness PROFESSIONAL EXPERIENCE

Familia Loco, Dallas, Tx Feb 2025- Present

Customer Service Sales Representative

• Conduct product demonstrations and video consultations to identify customers' needs and recommend appropriate products and services.

• Trained new hires through multiple communication channels providing a high level of professionalism to provide knowledgeable solution focused support to the team.

• Utilized CRM systems to document customer interactions and improve follow-up and service efficiency. Forney ISD - Henderson Elementary, Forney, Tx Aug 2025 – May 2026

Special Needs Teacher Assistant

• Provided individualized academic and behavioral support to students with autism and other special needs.

• Monitored student behavior and implemented appropriate interventions by providing de-escalation techniques during crisis situations to maintain a safe and supportive environment.

• Provided one on one care to each student ensuring Health & Safety to each individual. Dallas County Jail - Lew Sterret, West Tower (Psychiatric Tower), Dallas, Tx Jan 2023 – Jul 2024

Detention Service Officer

• Maintained safety and security for inmates and staff within a high security environment.

• Supervised individuals housed within psychiatric/behavioral health, monitoring behavior and potential safety risk.

• Safely escorted inmates to and from medical, court, housing location, and other authorized areas while working collaborate with officers, medical personnel and other facility staff to establish a secure environment.

Boardwalk Private Pre-School - Forney, Tx Aug 2022 – Dec 2022

Childcare Teacher

• Provided attentive supervision and individualized support to children in a structed classroom environment.

• Developed age-appropriate activities to encourage social, emotional, and developmental growth.

• Responded to any health emergency to injury to provide a safe environment for students. PROFESSIONAL SUMMARY

Compassionate and dependable professional with experience in behavioral health environments, detention operations, special needs education, crisis intervention, de-escalation, and customer service. Experienced in maintaining safety, observing behavioral changes while charting them, responding to emergencies, and working with individuals with diverse behavioral and support needs. Strong communicators with the ability to remain calm under pressure, resolve conflicts, and work effectively as part of a team. CORE SKILLS

• Behavioral Observation

• Crisis Intervention

• De- Escalation Techniques

• Patient/ Individual Safety

• Conflict Resolutions

• Emergency Response

• Behavioral Management

• Active Listener

• Communication

• Team Collaboration

• Problem Solving

• Empathy Compassion

• Adaptability

• Time Management

Computer software/ frameworks: Microsoft Office and Epic Computer Charting Languages: English (Primary), Spanish (Advanced)

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