Organized Assistant Manager and Client Services
Resume:
Lilly England
Organized and detail-oriented office professional with strong multitasking abilities
and a dedication to efficiency.
EXPERIENCE
Furniture Bank of Central Ohio, Lancaster, OH — assistant manager/client services
July 2023 - PRESENT
•Assist in managing day-to-day operations, including intake, sorting, and distribution of furniture.
•Supervise and support staff and volunteers to ensure smooth workflow.
•Maintain accurate inventory records and coordinate furniture pickups and deliveries.
•Support and motivate sales associates to achieve sales goals and provide excellent customer service.
•Handle customer inquiries, complaints, and special orders with professionalism.
•Help implement marketing and promotional strategies to drive sales.
•I have worked as assistant manager and client services. I have filled in for the store manager as well.
Raising Canes, Lancaster, OH — crew trainer
June 2022 - July 2023
•Train and mentor new and existing crew members on food preparation, customer service, and operational procedures.
•Lead by example in delivering fast, friendly, and accurate service.
•Ensure adherence to company policies, food safety regulations, and cleanliness standards.
1555 Monmouth St
Lancaster, OH 43130
***************@*****.***
SKILLS
•Verbal & written communication
•Problem identification &
resolution
•Collaboration & teamwork
•Adaptability in fast-paced
environments
•Microsoft Office (Word, Excel,
Outlook)
•CRM software
•POS & inventory management
systems
•Data entry & reporting
•Cash handling
•Budgeting & cost control
•Sales reporting & analysis
•Time management
•Inventory management
•Scheduling & workforce planning
1
•Provide hands-on coaching and feedback to improve team performance.
•Assist in maintaining inventory, stocking supplies, and ensuring workstations are ready for service.
•Support managers in shift operations, including problem-solving and team coordination.
•Foster a positive and energetic work environment by encouraging teamwork and motivation.
Tim Hortons, Lancaster, OH — Shift manager
July 2018 - May 2022
•Oversee daily operations during assigned shifts, ensuring efficiency and quality service.
•Supervise and support team members, providing guidance and training as needed.
•Handle customer inquiries, concerns, and complaints in a professional manner.
•Maintain inventory levels, restock supplies, and assist with ordering.
•Ensure food safety, cleanliness, and compliance with company policies and health regulations.
•Operate cash registers, process transactions, and handle cash management duties.
•Monitor drive-thru and front counter performance to optimize speed and service.
•Assist in enforcing company policies and procedures to maintain a positive work environment.
EDUCATION
Lancaster High School, Lancaster, OH — Diploma
August 2014 - June 2019.
References
Claire Messerly
•Process improvement
•Customer relations
•Sales strategies & upselling
•Complaint resolution
•Team supervision & motivation
•Staff training & development
•Conflict resolution
•Decision-making
LANGUAGES
English
2
Eleanor Kamke
Contact this candidate