Bilingual Customer Support Representative
Resume:
Summary
Bilingual customer support professional with experience handling high-volume calls and emails, resolving customer issues, and supporting efficient operations in fast-paced environments. Brings strong communication, data entry, problem-solving, and inventory experience, with a track record of accuracy, organization, and service in English and Spanish.
Work experience
CSR - Customer Service Representative
Maximus • El Paso, TX
September 2022 to June 2026
• Managed a high volume of customer calls and emails while meeting response goals.
• Resolved customer questions and service issues with clear, accurate communication.
• Supported English- and Spanish-speaking customers with professional bilingual service.
• Investigated complex complaints and identified solutions to improve customer satisfaction.
• Documented interactions and updates accurately through data entry and email correspondence.
• Built positive customer relationships through active listening, empathy, and problem-solving. Order Picker
Sumitomo Electric Wiring Systems • El Paso, TX
August 2018 to March 2022
• Picked customer orders accurately using RF scanners to support timely fulfillment.
• Updated inventory records through scanning and order tracking procedures.
• Prepared items for packing, labeling, and shipping with close attention to accuracy.
• Restocked shelves and organized inventory areas to support efficient warehouse flow.
• Completed quality checks to confirm items matched order requirements.
• Followed safety procedures during materials handling and daily warehouse tasks. Education
High school diploma or GED
San Elizario High School
Skills
Bilingual English-Spanish Customer service Customer support Conflict resolution Active listening Data entry Email correspondence Inventory management RF scanners Microsoft Office Languages
English • Expert
Spanish • Expert
Maria Hernandez
Bilingual Customer Support Representative
***********@*****.***
San Elizario, TX
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