Bilingual Administrative & Customer Success Professional

Leslie Villanueva

*********@*****.*** 219-***-**** Gary, IN

Professional Summary

Bilingual (English/Spanish) administrative and customer success professional with over a decade of experience. Proven track record of managing client accounts, executing precise data entry, and providing exceptional digital and written support. Highly self-motivated and tech-savvy, with a strong background in document translation, payment processing, and independent problem-solving. Seeking a remote role to leverage strong written communication and organizational skills.

Professional Experience

Independent Logistics Contractor Self-Employed

2021 – Present

• Manage independent logistics and delivery fulfillment across multiple app-based platforms including Roadie, Uber, DoorDash, GrubHub, and Deliver That.

• Utilize text-based communication to coordinate with clients and dispatchers, ensuring accurate and timely resolution of delivery issues.

• Demonstrate strong self-management, digital literacy, and the ability to operate autonomously in a fast-paced environment.

Team Member & Customer Service Account Manager State Farm Insurance (Jessica Sung) – Chicago, IL

2017 – 2021

• Managed customer accounts and provided detailed support for Property & Casualty (P&C) and other financial services.

• Processed daily financial transactions, accurately handling cash, checks, and credit card payments.

• Maintained detailed client records and drove inside sales while holding state licenses in all four lines of Illinois insurance.

Administrative Assistant & Marketing Coordinator LQF Food Service – Chicago, IL 2015 – 2017

• Supported daily administrative operations and provided responsive customer service to clients.

• Executed highly accurate English-to-Spanish and Spanish-to-English translations for business communications.

• Utilized basic graphic design skills to create engaging promotional flyers, coupons, and marketing materials.

• Managed merchandising routes to support retail sales initiatives. Legal & Administrative Assistant CRC Law Office – Louisville, KY 2013 – 2014

• Performed meticulous data entry and filed critical documents pertaining to specific legal casework.

• Drafted representation letters and processed new client signings.

• Provided English-to-Spanish translations for complex legal documents and client interactions.

• Managed office payments, including accurate check and cash handling workflows. Administrative Assistant & Merchandiser La Rosita Grill – New Albany, IN 2008 – 2013

• Generated detailed end-of-day reports and accurately balanced cash for the POP system.

• Translated marketing material and menu items between English and Spanish to expand customer reach.

• Provided route customer service and managed merchandising for branded retail items. Education

Stevens Henager

Graphic Arts, 2013

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